Robert Calum
英國 · 家庭 · 2026年10月
「Beautiful setting and loved the decor and style. Great value for money.」
+Chilled and relaxed
−Restaurant was closed during our stay and we could only order room service.
「INCREDIBLE」
+Our stay in Tulum truly would not have been the same without the invaluable help of Enrique, Daniel and Fernando. Whenever we had a question, a small issue, or a specific need, they always managed to find a solution that was perfectly adapted to us, with so much kindness, attention, and professionalism. Their support really made all the difference. We had such a magical experience at this hotel. We don’t want to say too much and spoil the surprise for future guests, but we were genuinely impressed by everything , the place, the atmosphere, the thoughtful details, and above all, the incredible hospitality. Everything seems to be designed to make your stay truly special, and that’s exactly how we felt. And of course, we have to mention Petronillo, the adorable hotel cat and unofficial mascot! He welcomed us with so much love and added an extra touch of warmth and charm to our stay. 🐈⬛ We left with so many beautiful memories and, honestly, we already miss it. This was a truly unforgettable experience, and we would recommend this hotel without hesitation.
valentina
義大利 · 家庭 · 2026年8月
+La struttura è molto bella e le camere sono fantastiche e spaziose. Posto molto tranquillo e fantastico
Charlotte
比利時 · 情侶 · 2026年8月
「Calme, reposant et très belle décoration」
+Très bel hôtel, très bon accueil, grande chambre magnifique avec double terrasse et endroit très calme
−Rien. S’il faut vraiment dire quelque chose, un peu décentré peut être mais sinon top !
「Merveilleux」
+La décoration très belle de l'hôtel, les 2 piscines, la réactivité du service de réception, la propreté de la chambre et des espaces communs, la nourriture. Tout 😊
−Rien nous avons tout aimé
Océane
瓜地洛普 · 家庭 · 2026年8月
+Literie confortable, petit dejeuner exceptionnel
「Fantastische ervaring met ons gezin (2x jong volwassen). We kunnen het iedereen aanraden!」
+De locatie, serene jungle hideaway midden in Tulum was uniek en het personeel zo ontzettend behulpzaam & vriendelijk
+We had an absolutely wonderful experience during our stay. The facilities are excellent and the entire property is beautifully maintained. The pool is stunning and perfect for relaxing, and the rooms are spacious, clean, and very comfortable. What really impressed us was the attention to detail - the rooms are cleaned daily, which was much appreciated. The breakfast each morning was delicious with a great variety of options to choose from. The staff deserves special mention. They were incredibly friendly, helpful, and attentive to our needs throughout our entire stay. Nothing was too much trouble for them, and they made us feel very welcome. All in all, this is a fantastic property with top-notch service. We will definitely be returning and would highly recommend it to anyone looking for a great getaway. Thank you for a truly memorable stay!
「Paradise in Tulum」
+We had a beautiful stay at Una Vida, it's honestly a little bit of paradise in Tulum. We stayed in the tropical room with the plunge pool and it was amazing. The pool was great for cooling off after a day out and it was so nice to have some private space. The hotel pool area is gorgeous and the drinks and food were great and reasonably priced for the convenience. We had the breakfast included and I would definitely recommend it. We spent an afternoon at the Hotel Bardo pool as well, it's a slightly edgier vibe and also great. I wish we'd had more time to try out the yoga classes. We also hired bikes at the front desk which was super convenient and cycled out to Tulum Ruins.
−Very minor but there wasn't always someone at reception and we had to message the team and wait a couple times. This didn't really impact our stay much. The room could also do with a normal height chair, the beds are very high up and the chairs very low down!
「Premium boutique hotel in a jungle setting」
+Really cool boutique hotel design in a jungle setting. Nicely decorated and comfortable room with private plunge pool. Great layout and pool area. Food was high standard.
−The hotel is a bit remote, requiring a not so nice walk in to town. Inflated prices when booking taxis through the hotel.