「Report lost」
+Concierge ~ Samuel provided excellent and professional service and has been very helpful and experience helping my friend to find her lost purse and identities.
「Helpful staff」
+Cecilia from concierge was so kind and helpful when helping us to figure out where we wanted to go for our bus tickets. I had a lot of questions and she answered them all. She was expert in knowing where to go and what to do. Very friendly and available as well. We are from out of the country and she helped us greatly. Sorry my English isn’t good.
「The best employee」
+Cecilia was so helpful. She took time to guide us and take us through multiple checkpoints. We were trying to locate the hotel. She was very happy, smiley and friendly.! Please give her a raise and promote her as soon as possible
「Cecilia is the best」
+Cecilia was soooo nice and helpful!!! She was so sweet!!
paramaounth
商務出差 · 2026年5月
「Great experience with Cecilia from concierge services」
+Cecilia from concierge services was real helpful. Went above and beyond to take us to the shuttle service.
Discover27986691094
情侶 · 2026年5月
「Great customer service!!」
+Cecilia was wonderful..! She walked us all the way to the shuttle to make sure we went on the correct one. Thanks to her for giving us the extra time and care.
Happiness03509502274
家庭 · 2026年4月
「Relaxation Best Hotel」
+Dear sir/madam The Sands Macau Hotel has served us a very satisfied, especially the quality kindly for all staff and Ms.Aillen Exala-Rodriguez many thanks for her little gifts. I can feel the kindly services as sweet heart. Thank you very much. Best regards Yvonne
E9150QXritaa
商務出差 · 2026年4月
「Amazing」
+We were in this property for 5 days the place is extremely clean the staff specially koko and gaspar are amazing help koko didnt missa a single detail or help he didn’t hesitate to take an extra mile to make our stay so special thanks alot
「I wanted to ask about the easiest way to get to the airport and if they provide any shuttle service. she was so helpful.」
+Amazing customer service provided by Sonia
「Hospitality at its best! A hidden gem in Sé, Macao」
+Our group booked 3 rooms for a 2-night stay at the Sands Macao seven months prior to our early November trip for its spacious rooms and amazing rates. We were not expecting much for an older hotel off the strip but our minds were blown by the warm, highly personalized and beyond expectations service we received from every staff member we encountered…from the doormen to the general manager. But what made the trip extra special for us were the incredible concierge and front office teams under the leadership of Sonia, Aillen and Peter. We emailed the hotel as soon as we booked with a few questions/special requests and received a very helpful response within hours. Closer to the trip, the concierge team came through again by booking us a private transfer back to Hong Kong at a very competitive price. On arrival at the hotel, we were welcomed like family and informed that early check-in was available. Our adjacent rooms were beautifully decorated to celebrate special milestones and we greatly appreciated the map with recommendations for nearby eateries and attractions. The concierge team checked-in on us throughout our stay … they arranged taxis - via WhatsApp once when we were unable t