+Scenic and quiet property in the mountains. Staff work incredibly hard to make sure you enjoy your stay with them.
+Beautiful property near a river, Awsum rooms & staff, Delicious spread in Breakfast and excellant buffet dinner. So many activities designed for the guests horse riding, mehndi, cooking class, bamboo rafting, cycling, traditional dress, bonfire at night, swimming pool, gym... Staff is ever smiling and co-operative.... You can easily spend 4to 5 nights here.
+Services are very delayed
「Nice stay for two days.」
+It was a good experience and would love to stay again there. Only thing that I feel is the food options are very less.
Verified traveler
家庭 · 2019年11月
+We had a nice stay... but the ambient temperature in this property is somewhat different from the munnar town since munnar town is located in high altitude compared to this location
「Awesome location but not appreciable service.」
+Rooms/Location: 6/5 [intentionally gave one extra for location] Awesome location. Rooms series 2x1 are underground and have much better view than the 1x1 series rooms at ground level. probably hotel can do some arrangement for senior citizens to travel to and fro reception to cottage. serene and peaceful location is awsome and we really had hard time leaving. Service: 2/5 for in room dining dining services or concierge 5/5 for housekeeping. We stayed for 4 days and not one day we got the tea delivered even after multiple calls. nor was there any help available for luggage for senior citizens. Housekeeping service was top notch. they promptly addressed all cleanliness aspects. cleaning was swift and always helped with any request. Food: 3/5 [Probably being generous here] for food spread. Hardly can call it a spread. very limited choices. Dinners are only buffet with limited choice. you can take a-la-carte from the buffet items only. 5/5 for quality / taste for whatever food available. End of the its really worth every penny to stay at this hotel even if its just because of the location.
「Lack of security and poor guest service」
+I stayed in Rivulet with the good review and rating but my experience was not so good (specially the guest service and security). 1). I found the lack of security and our personal belonging (Shoes of all my family members) got completely damaged by wildlife animal overnight. I was expecting all such things to be informed to all guest when they check-in but that was not taken care. I also requested at reception to discuss this matter with manger and onsite manager didnt even bother to speak to me once. 2) Boat ride is no longer available because they lost boat in flood last year. Really?? 3) None of the tanduri items are available because there tandoor is no longer working. 4) Location is too off the main road and reaching to resort is a big project (Specially in night). 5) Complementary Breakfast was good. Overall, I had a bad experience (Mainly because of the guest service) and will hardly stay in this resort in future (Guest service matter alot for me when on vacation).
「Great Views」
+Very clean room. Lovely views and scenery. Well worth a visit
Verified traveler
家庭 · 2018年12月
+Amazingly friendly staff. Every single member of the staff puts in extra effort to make your stay comfortable. Overall there are several good activities in the resort - rafting, archery, cycling etc to keep you busy and entertained. I highly recommend it.
「Peaceful and natural surrounding」
+Felt very close to nature. The nearby stream sound and view from balcony is awesome . Cottages are spacious. It is not very close to town so you need auto/taxi to reach main town.