+Reception staff were ok, but they were not very informative, I had to ask where my room was and I was not told that the lift was out of order and my room was on the 2nd floor! The rooms are sign posted as ‘suites’ this is definitely not the case. It was a basic room which was clean. There was no shelf or anywhere to put toiletries in the bathroom which was quite annoying and not practical. There was no instructions for the tv and as it was a smart tv I had to work out where all the channels were, I do feel that someone who’s not used to that would struggle. There was no information in the room about the on-site restaurant which I feel is a big mistake as I had no idea about breakfast. Overall I probably would not stay here again
+The staff tried to be helpful but it was a bad night for being a guest in that hotel. A lot of loud noise and slamming of doors almost the entire night.
+Room clean, Bathroom and Window not so
+Absolutely brilliant stay, hotel staff were nice and friendly, always there to help when needed, lovely comfy room & bed, smart tv which was a bonus
「In the middle of a industrial estate - stay away!」
+Limited evening menu due to lack of product, less than a third of the breakfast menu was available. Vastly over charged for a £5.00 bottle of wine @ £25.00, little choice of other drinks (no draught beers)
「Ok room, Terrible food.」
+Room was ok, Relatively clean but the floorboards were so creaky I thought I was in a 200 year old house. I went down to the restaurant which didn't have a beer license ordered fish and chips. It came after about 20 minutes with the batter lay on top of the fish (like it had been pre cooked) and it was anemic. I cut into the fish and it was completely raw.
「Riverloads」
+The hotel is nice enough. My husband and I went for breakfast. The floor is not clean, and there are a lot of crumbs everywhere. The 2 pillows are too soft and it's so uncomfortable. No air-conditioning. We only have 2 towels, no hand towels. The bathroom floor is squeaking a lot, and when I used the tap on the sink, it made a weird noise. The ambience in the restaurant is quite dull. But the night reception is very good, we asked for a fan because it was hot and we got it within 5 minutes.
「LOVELY MODERN ROOM」
+No bar or restaurant as being refurbished, disappointing as chose si could overlook river