929philipt
商務出差 · 2025年12月
「Smile at reception」
+Have stayed in this hotel for over a month for work now and every time I check in Lou is on reception with a smile and always there to help no matter what. Free parking and good lighting around car park with no height restrictions. Good food in the restaurant. The rooms are clean and tidy. Very quiet hotel.
K1594LHbrianl
商務出差 · 2025年12月
「A great stay away, friendly staff and freshly cooked food」
+A very pleasant stay, a good location and well looked after rooms, staff were always on hand and friendly, Becky, Lou and Megan were there on check in, very warm and welcoming, a very polite and friendly atmosphere, made you feel like a guest not an inconvenience, like some other hotels do, I couldn't fault them in any way, great customer service, A very good experience all around, from check in to check out, there was always someone on hand should you need anything, The rooms were quiet and comfortable, the food was freshly cooked, some great staff present during my stay, I had no issues and would happily stay again
A9220Queenie
朋友團體 · 2025年11月
「Uttoxeter never disappoints」
+Had a wonderful nights stay at Uttoxeter! Never disappoints! Restaurant all brand new and looking fabulous although it’s a lot smaller than the table table restaurant! My room was fresh and very clean as always! Staff were lovely! See you next year 😊
maureenmJ4324IM
情侶 · 2025年11月
「No problem staying here」
+Comments on here about this hotel are not what we found. On arrival a pleasant young man greeted us. We had a plus room. It was very good. What you would expect from a plus room, fridge, full tea/coffee facilities, air conditioning working fine, bedding and bed excellent, lovely lighting and lovely shower room. There a building very close by, The Social, We had an up to standard breakfast and went back in the evening for a nice meal and a drink. The staff are lovely. They were under staffed and work very hard but remained very pleasant. I would recommend anybody to stay there.
「Avoid as you get the police called if you complain」
+Terrible customer service. When i complained the duty Manger called the police. Unable to organise the restaurant, delays for everything. Originally we thought it was his first day but when we found out he was a manager we were shocked at his inability to do anything. Poor quality of food.
「good place to stay after a long day at Alton Towers Scarefest」
+What more can you ask for from a visit. The beds were clean and comfortable , room was tidy and the staff were friendly and helpful. Breakfast was good with all you can eat for a good price. Services next door meant you could fill up or buy fast food or snacks.
「Awful nights sleep!」
+The website should pre warn guests that the hotel was undergoing a refurbishment, however this should not affect stock levels! We ate at 545pm, so not exactly late and they had No draught beer, No Pip apple juice, No banoffee cheesecake, No bananas for the childs panckakes! And the Mobile card reader was not working! I did inform the lady on reception of our dissatisfaction, which she replied 'let me know if I can help with anything!' We had also paid a premium price to stay here due to it being half term and this hotel was one of the worst experiences to date and we stay at 2-3 Premier Inn's every year! Rooms (324) are in desperate need of modernisation and better soundproofing (the lady on reception said this block was newer than the other building! I wasn't convinced as the other block had the purple lights in their rooms which I thought was an indication they were premium plus rooms). Doors slamming everytime someone comes and goes from their room was horrendous. We asked reception for some ear plugs but she couldn't find any! The Aircon made gurgling noises all night AND kept switching OFF EVERY 90mins which woke me up, as I become hot! And had to get out of bed 4/5 times duri
「Room good, restaurant awful」
+Good location, and room was standard for a Premier Inn. Service in the restaurant was poor. We waited almost 1.5 hours for 3 main dishes, and 2 of the meals were missing the fries as advertised and were lmost inedible. When I raised this, I was offered dessert for free - not much use when you've done the meal deal. They closed the kitchen before our dessert order was taken. We did get dessert though. We heard at least 3 others tables complaining, with 2 families leaving and heading somewhere else to eat. Would stay here again, but eat elsewhere.
Flyer828104
獨自旅行 · 2025年10月
「TitleBreach of Trust: Staff Promised to Cancel Fine, Then Abandoned Me (EV Charging Issue at UTTOXETER)」
+Date of Incident/Visit: 11th August Location: Premier Inn Uttoxeter Rating (Suggested): 1/5 Stars (Due to staff failure and predatory parking) I visited this Premier Inn Uttoxeter location with the intention of using the electric vehicle (EV) charging facilities, and the resulting experience,specifically the staff's actions,was appalling. The Initial Parking Error and Staff Guarantee: First Entry (15 mins): I initially entered the car park and spent approximately 15 minutes attempting to operate the charging machine, which was confusing and potentially faulty. I was unable to start a charge or register my car, so I drove out. This short dwell time was immediately captured by the ANPR camera system. Contacting Reception: I then went inside to the reception desk. I explained my failed attempt and the receptionist gave me instructions, confirming I needed a specific app that I wasn't aware of. The Promise: Crucially, I mentioned the time already spent in the car park. The receptionist explicitly told me not to worry about the time already logged, assuring me that as long as I was charging, I had 90 minutes of free parking. She then added: "If there's any problem, contact us and
victoriagB7189MO
家庭 · 2025年10月
「Terrible customer service」
+Room was fine (although found a hair clip in the middle of the carpet and a plaster on the bathroom floor so not convinced the hoovering was top notch! However when we checked in they failed to tell us we needed to pre-book breakfast. We had driven 3.5 hours and when we went to the restaurant for dinner we were told we should have pre-booked dinner as it is now a third of the size due to renovation. It was then that we found out we should have also pre-booked breakfast for the next morning. We went back to reception and got a mumbled apology and ‘you should have received an email’. Terrible customer service. They couldn’t care less. Also there was no WiFi!