H7629KSryanm
商務出差 · 2025年12月
「Hotel stay」
+Very good customer service from Lee at Grimsby Premier Inn. Very helpful with getting my room cleaned and wifi fixed…..
433manjitm
商務出差 · 2025年11月
「Jasmine - exceptional customer service」
+This review is mostly for Jasmine, bless her she managed a exceptionally busy dinner service it seemed alone. I witnessed that they were short falls of food items not in stock, and she let all the customers know prior. Some were rude and yet she was composed and polite. She deserves clear recognition for her service! Im not sure if thats the usual process for one member of staff to run the whole show but your lucky it was her.
paulgT4682ZH
商務出差 · 2025年11月
「Jasmine was absolutely amazing.」
+I’m staying at the Premier Inn in Grimsby on business expecting a pretty standard meal, and instead ended up genuinely impressed. The place was fairly busy, and there was just one waitress called Jasmine holding the whole thing together , and honestly, she was brilliant. She had that calm, collected way about her, where you can tell she’s juggling a dozen things in her head but still manages a smile when she gets to your table. Drinks came quickly, food arrived exactly as ordered, and she somehow kept checking in at just the right moments without hovering. It’s the kind of service that makes you think, alright, someone here really cares about doing the job properly. You could see guests warming to her, and there was this general sense of yeah, we’re all in good hands.” Considering she was running the floor on her own yes on her own the whole evening felt smoother than some places with twice the staff. Management needs to read this: look after her. Make sure she gets this review. I just wish there were more people like Jasmine in this world and at other Premier Inns
948robertah
商務出差 · 2025年11月
「What more could you ask for.」
+Stayed in 3 Premier Inns this week and this one turned out to be the best! In need of refurbishment but the staff more than made up for the lack of facilities. From reception, through the restaurant to the handyman all staff members where friendly, professional and courteous which was truly appreciated.
X7119MNestherm
家庭 · 2025年11月
「Staff were excellent」
+Staff were really friendly and helpful. Very informative and made us feel at home! Room was clean and tidy and well stocked with coffee and fresh towels.
「Rude staff who inflame their own error」
+We booked two rooms for three adults. Upon arrival we were informed the booking was three rooms. We advised we would only need two rooms. The check in clerk was unhelpful from the start and we were told to pay for the three rooms or go but if we went they would bill us anyway and they are unable to cancel a room even if its due to a system error before you stay I advised her out of principle we will stay elsewhere I booked the holiday Inn there and then which she heard me do. Upon arriving at the holiday Inn we were told she had telephoned them to say we were drunk and aggressive and had shared my name, a GDPR violation and they had cancelled the booking on their system. After a quick chat the staff there concluded for themselves we were not drunk nor aggressive and reinstated the booking. I was assertive with her yes, but did not swear nor do anything other than demand some customer service. Whatever happened to 'I'm sorry about that let's get this resolved for you'. Totally unsuited to a customer facing role. I have a £3000 group booking at another branch for a charity event we are running...this will be cancelled first thing Monday and legal action will.follow for recovery of mo
ChallengeSuffolk
商務出差 · 2025年11月
「Lovely staff」
+Great service lovely helpful staff particularly Jannine and Demi! They went above and beyond particularly as it was busy
「Lovely staff.」
+The staff are a credit to the brand, it is rare these days to see that level of service and care. My thanks to all for a lovely stay.
「Stacie the Star」
+My wife and I had never used this particular Premier Inn before, but as we were going to see a show at the Grimsby Auditorium, this Hotel being only 7 minutes drive away was ideal. Situated in a good location, with ample parking, we made our way to the Reception, where we were met by two members of the staff, the receptionist was polite, efficient and welcoming towards us. We had to eat as early as possible, and voiced our concerns to the two ladies, and the waitress, who we now know as Stacie, stated if we chose our menu, and let her know, she would pass it on to the kitchen staff. When we went into the restaurant, Stacie was behind the bar, and on recognising us, took us straight to a table, and within 10 mibutes or so of being there, are meals were served by Stacie. It was brilliant, and took the pressure of time off us. No complaints with the meals, cooked and exactly as we had ordered. We enjoyed our one night there, and the bed was very comfortable, the room, clean and tidy. We did think the two ladies, Receptionist and Stacie were really nice, and if this is how they treat all their customers, then I recommend that Premier Inns hang onto them, as they are the face of the com
Nash-Yorkshire
商務出差 · 2025年11月
「Unprofessional breakfast lady」
+Lady at the breakfast this morning refused to allow me on a table and kept asking to provide her a receipt to prove I have paid for it. Told her twice that the room was booked with breakfast inclusive and I didn't pay for breakfast separately. Instead of contacting reception to see what was going on, she made me feel I was lying and she was so loud that everyone in the breakfast lobby was listening. During all this time, she didn't bother to ask for my name once. She told me to go back to reception. She made me embarrassed and feel i was lying. I told her my room was changed after initial booking and that may have caused the problem. This is when she finally bothered to ask my name and allowed on a table. But by then she had almost accused me of trying to eat their breakfast for free and she made sure that everyone in the hall listened what she was saying so loud. Very unprofessional, no courtesy and absolutely not welcoming. I travel quite a lot for work and often stay in hotels especially holiday inn and Premier Inn but never came across such a low mannered staff. She definitely needs more training as she wasn't trained enough to complete checks professionally and in a polite way