Angela
加拿大 · 情侶 · 2026年10月
「Thank you. Staff was excellent!」
+I liked the friendly and welcoming staff as soon as we entered. The room was spacious and spotless and quiet after a long day of hiking. Staff upgraded our room with a spectacular view. Would definitely come back.
−I would have appreciated knowing that the hot tub was not in working order when I booked. It may have impacted our decision to stay because we were very sore after our 11 hour tour and were looking forward to a hot tub.
Magnolia
美國 · 情侶 · 2026年10月
+The location was excellent
−It needs new carpeting
Mathieu
加拿大 · 情侶 · 2026年10月
「Bien mais nous ne retournerons pas」
+Bien situé dans le centre ville et le personnel était très sympathique
−Les bains tourbillons étaient brisés et il y a eu une coupure d’eau le lendemain.
「We will be looking elsewhere for our next stay.」
+We come to Banff at least 3 times a year, and we usually stay at Mount Royal, the location is in the middle of everything, staff are very friendly, and the rooftop hot tub is wonderful.
−However this trip was a disappointment. The hot tub was “temporarily out of order” when we asked if it would be up a running at some point during our 3 night stay we were told it wasn’t working until at least mid-November, which in our opinion was more of long-term issue. We asked if the room price would be reflected in the lack of available amenities and got a run around answer. The hotel room itself was clean enough, but the hallways were very disappointing, stains on the carpets were hard to ignore and really not appealing, and every day we were having to dodge piles of laundry, garbage bags, cleaning carts. Which is understandable when staff are flipping rooms in the morning, but this was all day, and added to the place feeling untidy.
Suhaimi
馬來西亞 · 家庭 · 2026年10月
「Unbeatable location and great value」
+Unbeatable location. It is next to bus station and Roam shuttle stops (both ways). It is exactly inside the downtown core, and walkable to everywhere in Banff city center..
「Great location」
+Perfect location. This was our second stay at the Mount Royal Hotel. The rooms are spacious and very comfortable. The staff very engaging and friendly. The housekeeping staff were also very friendly and happy to assist. Would highly recommend this hotel.
−Cant think of anything
+Das Hotel hat uns sehr gut gefallen. Die Zimmer waren sauber, schön eingerichtet und das Personal ausgesprochen freundlich. Auch die Lage war einwandfrei. Lediglich über das Preis-Leistungs-Verhältnis lässt sich streiten.
Gosiker
美國 · 情侶 · 2026年10月
「Lodgings did」
+Location to downtown Banff, beds comfortable , clean
−Coffee machines only available until 11 am, room was in section of hotel that was added on and required Going through a narrow Set of stairs. No value add For The high cost Of room
Marcel
瑞士 · 朋友團體 · 2026年10月
「kann das Hotel nur empfehlen」
+sehr freundliches Personal bequeme Betten. Die Lage mitten in Banff und eine Nespressomaschine im Zimmer
Herman Albert
荷蘭 · 獨自旅行 · 2026年9月
「Duur maar prima verblijf in Banff」
+Locatie is super midden in de drukte van het gezellige Banff Oud maar toch netjes en prima hotel Makkelijk parkeren meteen achter het hotel
−Onwijs duur Geen ontbijt inclusief