Matilde
丹麥 · 家庭 · 2026年10月
「Extremely disappointing experience - misleading presentation and no refund」
−Extremely disappointing experience - misleading presentation and no refund Review: We booked this hotel because it looked cosy and inviting, but most importantly because it advertised a swimming pool, which was the main reason we chose it for our family and the kids. Unfortunately, the reality was completely different from what we expected. When we arrived, the hotel looked worn down and poorly maintained. The middle section of the staircase was sealed off with tape, and in our room, it was only possible to open the balcony door if we physically moved the bed out of the way. However, the biggest disappointment was the swimming pool. It turned out to be closed and appeared to be under permanent construction. This was never made clear to us when booking, despite the pool being the main reason for choosing this hotel. We were so disappointed that we decided to leave immediately and requested a full refund. The hotel manager showed absolutely no interest in helping us. Instead, he simply told us to take pictures of the closed pool and contact Booking.com to arrange a refund. And this is where the experience has become even worse. Booking.com has so far been unable to help, claiming tha
James_Jabba
泰國 · 家庭 · 2026年10月
+Location is good for getting around the city
−The room stank of raw sewage coming from the bathroom, Could not sleep the 1st night. The breakfast is very average and the guy cooking eggs and omelette, doesn't want to do his job and just keep lying to me that he'll do them in 10mins! 20mins later he said he's coming, then he said the gas was broken! If you don't want to do your job! Get another one and stop lying to guests!
+Riad magnifique en style Berbère. Nous avons beaucoup apprécié et retenons cette adresse avec grand plaisir.
Sonya
澳洲 · 獨自旅行 · 2026年10月
「Lovely place」
+The location and staff
−There was no access to the pool.
「Teleurstelling geen zwembad, rest goed.」
+Personeel was vriendelijk en hotel mooi.
−Speciaal hotel gezocht met zwembad voor de kinderen. Maar dat was in verbouwing, niet te gebruiken, geen alternatief aangeboden.
Megan
紐西蘭 · 獨自旅行 · 2026年10月
+Lovely property, the staff were very nice and the an overall good standard hotel (for what it’s rated).
−My bed was very hard, a more comfortable mattress would have been greatly appreciated. Breakfast could also improve
+Staff were helpful and kind. Good shower and comfortable beds
Eleonora
義大利 · 獨自旅行 · 2026年10月
「Buono per la posizione」
+La posizione
−Letto un po' duro, phon in camera durava 1 minuto e poi andava lasciato raffreddare per 5 minuti, asciugarsi i capelli un'agonia, ci hanno detto che funzionavano così in tutte le camere.. Non era pulitissimo e l'unico asciugamano che avevo messo a cambiare non è stato cambiato.
Daira Mirel
德國 · 獨自旅行 · 2026年9月
+El personal es muy amable y atenta, los cuartos super decorados y en general la estancia muy agradable!
−La ducha se atascaba bastante y el desayuno podría mejorar bastante pero no tengo mucho que alegar.
Zsuzsanna
法國 · 獨自旅行 · 2026年9月
+It's at a central location if you are more interested in the new, modern part of Marrakesh, close to the shopping mall and the western brands. Taxi is recommended for the medina or about 35 minutes walk. Room has space and place to store the luggage, big bathroom.
−Breakfast is really limited, almost only bread with jam. At least some fruits would be nice.