「Will not return.」
−Outdoor room entrances, furniture that was all old and tattered. The chair in our room had a large tear in the material. Just take it out. The floor had trash dirt around the baseboards. Pillows were very tiny, like couch pillows. We have always stayed in Hampton Inn. Wherever we travel. We felt like we would always get the same Hampton experience. This one was clearly not a Hampton the outdoor entrance and the worn down environment was not it. We will definitely make sure when choosing Hamptons in the future that they are not like this one.
「This hotel should NOT have a Hilton name attached.」
+You need to show that the hotel has outside door entrances . Sheets on the bed were torn AND just all around scary!
+Room basic on 3rd floor very close to highway very noisy, hotel showing it’s age.
「Disappointing」
−The building is old and the rooms worn
「Exceptional」
+Convenient
−Nothing
「Lousy Customer Service」
+We booked a room for my son to stay in on his way back to college. En route, he lost his license. The night manager at the desk refused to allow him to check jn despite having several other forms of ID and a prepaid room through Expedia. I understand it is “policy,” but come on. If he had zero ID, OK. If the room wasn’t paid for in advance, fine. But under these conditions, the guy was just being an unhelpful twit hiding behind a ridiculous rule that I am certain he could have worked around if he had just felt like helping out a poor college kid. I can only hope this man has several children of his own and that they all wind up having to spend a night sleeping in a car at a rest area, preferably in rapid succession, so he can enjoy that sleep-depriving parental experience since he seemed quite willing to consign my family to this fate.
CaliforniaBabaGirl
家庭 · 2024年8月
「Unmitigated disaster.」
+As a Lifetime Diamond, I have stayed at Hilton properties on at least 4 continents. In my opinion this is quite possibly the worst Hilton property I’ve ever stayed at. It should be condemned and at a minimum de-certified as a Hilton property. It is obviously suffered years of housekeeping and maintenance neglect. Absolutely disgusting. I’ve never had such a dirty feeling as I did at this property. Due to time and scheduling matters I didn’t move to another location. Big mistake. Please see the attached photos that will speak for themselves. Bugs in room. Broken room items. Rusted out railings. Trash piled up. Absolutely disgusting carpet. And on and on and on… Additionally, in my opinion, there were numerous shady characters that were constantly around the property and were apparently staying there. In my opinion, absolutely do NOT allow your family, especially with kids to stay at this property. Not only do I consider this property a health hazard due to the numerous dead/alive bugs I found in my room it could also present a safety hazard due to the questionable people milling about there.
+Although it was advertised as a hotel, its a MOTEL. The spring mattresses are awful; the worst sleep I've ever had at a hotel/motel. The sheets were stained. The towels are stiff and scratchy.
+We were assigned a room, got the key went in, it was not cleaned. Back to the front desk. Got assigned another room. Went to pull out the pull out couch, no sheets for it. Back to front desk for sheets. My credit card got charged again, after paying for the room on May 30th (I have the receipt) they were going to look into it. Pool was great. Breakfast was great.
「I will not be staying at another Hampton Inn.」
+Not much!!!
−The room was outdated, the smell in the room was bad, the TV didn’t work correctly, the bed was like sleeping on a 20yr old mattress and the pillows were awful. For $150.00, I would expect a whole hell of a lot nicer facility.