Explorer02245925075
家庭 · 2025年11月
「Not suitable for usual swim wear, cover up!」
+I took my daughter (18) and my son (16), we turned up check in and the within an hr waned out. My daughter (blond and blue eyes, very pretty) was being steered at terribly, the place was not clean, two pools closed, terrible. Do not go there and expect to have a 5 star experience, it’s just not and it also is a locals hotel, meaning that most people were in full body swimming costumes, which is absolutely fine, but not when they stare at kids like they are meat.
G4354UBmaryh
家庭 · 2025年10月
「Please read... Don't book」
+Please read this review Having stayed at many resorts and hotels i can confirm this has been my worst experience ever. On arrival late at night all seemed OK Superior rooms as requested appeared as in the photos.. All downhill from there Many small defects appeared in rooms, poorly fitted lights, missing bulb, smell from one of the drains, leaking sink, shower disconnected regularly from head. I know these are all minor & we could of ignored them. Towels are taken from the room at breakfast time and not returned until late afternoon. Food Repeatedly cold, very repetitive, tables not made up, dirty, the hunt for salt & pepper, cutlery. Eggs & omelette in the morning were lovely as were the rolls & pastries. The plastic plates and constantly running out of wine & glasses made the dining experience at lunch & dinner definitely not a 5* experience. Wine was only served at mealtimes at the restaurant not the snack bar where you had to go if you required anything else. Coffee machines only available during breakfast. Snack Bar Is NOT a snack bar. No food served, unless you want to buy premium ice cream. Constant lack of glasses, drinks, ingredients, coffee, dirty tables most of the time.
「Hotel looks lovely, should be lovely. Management non existent」
+Just read Williams review. Think he hit the nail on the head. No luck complaining in the hotel and the same with Thomas Cook. My last WhatsApp message from Thomas cook. I can assure you that this matter is being followed up daily for you. I'm sorry it is taking so ling, however as we are an online travel agent, we do not have direct contreacts with the hotels, therefore we have to go through the supplier woh in turns reaches out to the hotel
Reggiebar
英國 · 朋友團體 · 2025年10月
「Palace or Pit!」
+The word Palace is def misused in the name! Although it looks a great place the reality is it could be if the staff were either at worst trained in customer service or even better just replaced with people who give a damn n don’t look at you with a blank face when you complain, but I suppose with the number of complaints my party made and there were 50 of us along with the other customers it’s not surprising they just shut off and ignore, even when your fully inclusive, they still try and get you to pay for anything asked for and that’s limited as most things from glass of wine to a coffee are run out or waiting for delivery!!!
「Holiday of a lifetime」
+We arrived about 9.30pm and as soon as we got to reception we were greeted like royalty, our bags were taken straight to our room and we were taken straight to dinner as we only had half and hour left, they knew we had just had a long journey and wanted us to make sure we ate. Our suite was amazing with views of the pool and snack bar, the biggest bed i have ever seen and our bathroom had a bath with a shower over and also a toilet and another cubicle shower. There was then another toilet off of the lounge area. The next morning we decided to go for a sunbathe around the pool, plenty of loungers to choose from so we took our pick. We were then greeted by the entertainment team who explained there was aqua aerobics, dance lessons near the pool , water polo and entertainment in the evening. The is also a music booth near the pool that plays a mix of music all through the day! The range of food for breakfast, lunch and dinner was amazing, traditional moroccan cuisine and also pizza, chips, nugget, pastas etc for those who are not adventurous when it comes to trying new food, lots of desserts and delicious cocktails at the snack bar. The staff couldn’t do enough for us and speak arabic
「A Trip to Remember <3」
+Stayed for a week all inclusive with my mum and little sister in a junior suite and what a week to remember! A gorgeous hotel located not far from Marrakech (about 25 min drive, if that) so the journey from Marrakech airport was easy. All the staff made us feel like royalty the whole stay! Everyone was so friendly, polite, helpful and just all round amazing! The pool is lovely with a range of music played all day and the water slides are so much fun! The food was lovely, full of flavour and a range of different Moroccan dishes as well as some other simple bits like pasta, pizza, chips etc for those like my sister who are weary when trying new food. The tagine was incredible as well as the Moroccan tea available every morning. For breakfast fried eggs and omelettes were available cooked to order in front of you which was amazing and definitely a go to for me. We noticed groundskeepers everyday attending to the grass, bushes, pools etc so the hotel and grounds were always spotless and beautiful, a really nice environment to be in. All the bar staff and waiters were also all super friendly and helpful and always had a big smile on their faces which was lovely to see everyday. A specia
「Don't book this hotel! Rude reception staff and not a 5 star hotel.」
+The female receptionists at this hotel are extremely rude and really ruined the start of our hotel. Not even a hello or welcome, just asked us for our passports and didn't smile once. This hotel is far from 5 star, my friend actually got food poisoning from eating the meat at lunch on our first day as the food is not kept heated properly. They dont even bother to label all the food, so if you have allergies you have no chance. If you want a drink with your meal in the restaurant you have to get up from your table and walk over to the snack bar queue and order. The sun loungers are filthy and not even a table to put our drinks on. All plates and cups are plastic, not what you would expect from a 5 star hotel and the towels in our rooms had holes in them. The only saving grace was that we liked our room, still not 5 star standard but it was clean and comfortable. Other than that we would never return to this hotel again. The hotel is also very far out from the centre of Marrakech, so we were reliant on taxi's as when we tried to book onto the shuttle ot was fully booked as you can only book the day before and there are very limited spaces. Never again, we couldn't wait to leave!
traceydolan83
英國 · 朋友團體 · 2025年9月
「Loved my holiday here」
+My friend and I stayed here 01-05th September for 5 nights, that was just not long enough! The staff are amazing, they all speak English, the hotel rooms and facilities (of which there are many) are constantly cleaned. The snack bar serves drinks all day including alcohol. The restaurant AI food is delicious, well presented, plentiful and something for everyone. Free shuttle bus to the souk morning and afternoon. Thank you to all the staff for making my holiday special and very relaxing. Also a traditional style to the hotel with Moroccan aspects which were very interesting to experience.
christianw510
情侶 · 2025年9月
「Great Hotel, great service, great weather」
+Fantastic break, food was delicious, drinks were great (wine was fab too) all the staff were amazing, rooms clean and tidy. Highly enjoyable experience. Never said this before but I would return to this hotel. It's not a true 5* but a good 4*.
+Staff was great, 100% family friendly, pool games were fun. Room was a decent size