Terms of service

About these terms

These terms apply when you search, book, split a stay with others, use an account, or list and manage a property on myhoteloffers.com.

What the platform does

myhoteloffers.com lets you search and compare hotel rooms, apartments, and flights, check live prices and availability, and make a booking. The property provides the accommodation, and the airline provides the flight. Many bookings are confirmed through our travel supply partners, who pass the reservation to the property or airline. We provide the search, booking, payment, account, and messaging tools.

Prices and payments

Before you confirm, checkout shows the property, dates, room and rate, guest count, charging currency, price breakdown, payment timing, and cancellation terms. We check the price and availability again on the server when you submit the booking.

Online payments go through our payment partners: Stripe, or, for a booking confirmed through one of our travel supply partners, that partner's secure payment form. Your card details go directly to the payment partner, and your card statement may show its name rather than myhoteloffers.com. Pay-at-property rates are not charged online by us. We store payment identifiers, amounts, currency, and payment status, but not your full card number.

Prices shown in a different display currency are estimates. The booking uses the charging currency shown at checkout. Your card provider may apply its own exchange rate or fees.

Book together

Book together is available only for eligible prepaid rates. Each participant authorizes their own share, so their bank may show a pending hold. We capture the shares only after every participant has authorized payment.

The payment window is 72 hours. After that window, the group cannot accept more payments. If the group does not complete, we cancel uncaptured authorizations during the expiry process and refund any share that was captured before the process failed. A bank or payment provider may take additional time to remove a pending hold.

Flights

Flight fares include taxes and airline fees. Each fare shows before you book whether it can be refunded or changed, and the airline's fare rules apply. The airline issues the ticket and operates the flight. Check in on the airline's website or app with the airline booking code from your confirmation email.

Enter each traveller's name exactly as it appears on the passport or ID they will travel with. Each traveller is responsible for their own passport, visas, and entry requirements. If your fare allows it, you can cancel from your booking page, and any refund goes back to the card you paid with. To change dates, flights, or names, contact us with your booking reference. Airline fees and any fare difference may apply.

Cancellations and changes

Each booking uses the cancellation policy shown at checkout and saved with that booking. Some rates allow a refund before a deadline. Other rates may charge a penalty or be non-refundable.

If a booking is eligible, you can cancel it from your account or from the booking page after proving access with the booking reference and PIN. Refunds for online payments go back to the card you paid with, through the same payment partner, according to the saved cancellation policy. A request to change dates is subject to current availability, current pricing, and the property's rules.

Guest bookings and accounts

You can make a standard booking without an account. Some features, including Book together and property listing, require sign-in. A guest booking can be found with its booking reference and PIN. Keep account credentials, booking PINs, and group invite links private. Tell us promptly if you think someone else has access.

Partner listings

Property owners can submit a listing after signing in. A submitted listing remains under review until an authorized user approves it. Partners are responsible for keeping property details, rates, availability, photos, room information, and policies accurate. We may reject, suspend, or remove content that is inaccurate, unsafe, unlawful, or misuses the platform.

Permitted use

You may use the public site to research and book travel. Do not interfere with the service, bypass access controls, misuse another person's account or booking details, or copy, scrape, or republish protected site content without permission, except where applicable law allows it.

The brand, site design, and editorial content may be protected by rights held by us or our licensors. Property descriptions and images may be supplied by a property or another rights holder.

Responsibility for a stay

The property supplies and operates the accommodation. We provide the platform and payment tools, and we keep a record of the rate, price, and policy accepted at booking. If something is wrong, contact the property and our support team so the issue can be reviewed.

Nothing in these terms excludes or limits a right or liability that applicable law says cannot be excluded or limited.

Changes to these terms

We may update these terms for future use of the platform. We will publish the revised text here and give any additional notice required by law. A confirmed booking keeps the price, taxes, payment timing, and cancellation policy saved when it was made.

Contact us

Questions about these terms? Email support@myhoteloffers.com.