Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Silmara
United Kingdom · Couple · November 2026
“Beautiful setting and lovely staff, but the spa needs attention”
+The property is beautiful, particularly the manor house, which is tastefully and elegantly decorated. The staff were very attentive, welcoming and friendly throughout our stay. We stayed in the newer part of the resort. The room was very spacious and the bed extremely comfortable. The bathroom was perfectly adequate, although it could benefit from some updating and refreshing. There is plenty of parking, and the grounds are lovely. They are particularly enjoyable for an early morning stroll. We booked a bed and breakfast package and paid an additional £35 each to access the spa facilities from 5 pm to 10 pm, which we felt was plenty of time to enjoy them. Breakfast was generous, with plenty of choice, and the croissants were particularly delicious. Overall, a beautiful setting with lovely staff and some excellent features.
−Although the spa facilities look impressive at first glance, closer inspection revealed several maintenance and cleanliness issues that need attention. The swimming pool had several loose tiles, with dirt and sediment accumulating in the bottom corners. The outdoor spa also had numerous missing tiles, and the surrounding area looked untidy. In the larger spa pool, there was visible limescale build-up behind the waterfall feature, along with dirt and sediment collecting in the bottom corners. For a resort of this standard, I would expect better attention to maintenance, cleanliness and detail. Another disappointment was the lack of communication regarding dinner reservations. We were not informed on arrival that booking a table in the restaurant was essential. Unfortunately, by the time we became aware of this, it was too late and we missed the opportunity to dine there. Although the same menu is available in the café, it is not the same dining experience. Guests should be clearly informed at check-in that restaurant reservations are essential, particularly when dining is part of the overall spa experience. It is a shame because the property itself is beautiful and the staff are lov
India
United Kingdom · Couple · October 2026
“Very disappointing - would not recommend - especially for the money!”
+Breakfast was ok - but the coffee tasted like ash and the juices were very cheap and overly sweetened.
−We had wanted to stay at Champneys for a while as I had finished a work project in the area we decided to treat ourselves. We were disappointed by the vast majority of the stay. Firstly it took us 30 minutes to check in as there were only 2 people on the desks and lots of people waiting. Then then tried to charge us extra for using the spa facilities even though it is advertised as included on Booking.com. I was very glad they agreed to not make us pay more as the spa was extremely disappointing. It was small and cold. There was only one small sauna and one small steam room for the whole building so they were overly busy and loud. The cold plunge and showers were not working so you couldn’t get the full benefit of the sauna. The pool in the spa was a tepid temperature and not in the slightest bit relaxing. Overall the hotel feels worn around the edges and dated and needed a good refresh - with large cracks and parts of the walls falling off. Our bathroom was not what you would expect of £200 a night stay and we have experienced better in good pub hotels - the tiles were cracked and coming away. The Elemis bottles were filled with cheap body wash etc - not genuine Elemis products as
banton
United Kingdom · Group of friends · October 2026
“our stay was ok, much better as Sheree helped so much, lost my husband June. Our 28th anniversary.”
+The breakfast and dinner was good.
−The over crowded Spa area, not enough room for every one, the spa pool was not warm enough, the whirlpool was not working.
Tina
United Kingdom · Couple · October 2026
“Beware of additional charges to use the pool/dpa”
+Staff are very polite and rooms are lovely. The shower near the sauna is broken with no sign to direct you to other showers
−Beware the terms have just recently changed. You no longer have access to the pool or the spa. This is not made clear enough when booking. Champneys will charge £35pp when you arrive at 5pm. If you arrive earlier in the day they will charge £70pp for 2 spa sessions.
Indrakumar
United Kingdom · Solo · October 2026
+Location
−Staff and cleaniness.
Christopher
United Kingdom · Couple · September 2026
“Dissappointing”
+The overall facilities are very plush as this is a Spa hotels with lots of Gyms, swimming pools and treatment rooms. The hotel side of it was very different with the room we stayed in was not value for money given it was almost £200 for the night.
−The hotel room was functional and sort of clean albeit we found someone's shorts and petals in the corner of the room so obviously the room had not been cleaned properly. The shower leaked and the outside walls of the rooms were shabby. Sadly this is purely for those who want to enjoy a Spa and other facilities but not purely for a hotel stay. Good facilities and food but hotel rooms not becoming of Champney's!
Michelle
United Kingdom · Solo · August 2026
“Relaxing but in need of an update”
+The food, the peace and the surroundings.
−The extra costs for meals, the spa temperatures, the tired looking facilities.
Dvora
United Kingdom · Solo · August 2026
+Breakfast. The grounds.
−Too busy. Wasn't relaxing.
George
United Kingdom · Couple · August 2026
“Comfortable but dated spa hotel”
+Good size rooms and bed, gardens
−Rooms were hot in summer, terrible included breakfast
Alexis
United Kingdom · Couple · August 2026
+Great but pool rubbish & jacuzzi cold