Frequently asked questions

Yes. Prices come live from the hotel and are shown as the all-in total. Signed-in members pay less than the public rate, and when a hotel runs a promotion we show its own list price next to yours, so every saving you see is real.

No. The price you confirm at checkout, including the taxes shown in the breakdown, is what you pay.

A "from" price is the lowest live rate we can show before you choose exact dates. Once you set your check-in and check-out dates, we show the total for that stay.

Hotels, apartments and aparthotels, hostels, and longer monthly-style stays. Use Hotels, Apartments, Hostels, Monthly stays, or Deals. You can also book flights on Flights.

Search results can be narrowed by place, dates, guests, amenities, and more. Open map view when you want to compare locations. Exact availability and the live price are confirmed before checkout.

No. You can book as a guest. An account helps you manage bookings, save stays to your wishlist, and track rewards.

Yes. Flights shows live fares from hundreds of airlines, with taxes and airline fees included. You can add seats and bags before you pay.

Check in on the airline's website or app with the airline booking code from your confirmation email. To open your booking again, use find my flight booking.

It depends on the fare. Each fare shows whether it is refundable before you book. If your fare allows it, you can cancel from your booking page, and any refund goes back to the card you paid with. To change dates, flights or names, contact us with your booking reference. Airline fees and any fare difference may apply.

Payments are processed by our payment partners, such as Stripe. Your full card details go straight to them and never touch our servers.

Usually, the property's currency. If that differs from yours, checkout shows an approximate conversion. Your bank sets the final exchange rate.

Some rates are paid online when you book. Others are paid at the property. Checkout states which one applies before you confirm.

It depends on the rate you chose. The cancellation policy is shown clearly before you pay. Some rates are fully refundable up to a set date. Others are not.

When a cancellation is refundable under the rate policy, the refund goes back to the card you paid with. The timing depends on your bank.

Use the reference in your confirmation email on find my booking. If you were signed in when you paid, check the bookings section of your account.

Choose a stay, select Book together, and invite your travel companions by email. Each person authorises a temporary hold for their share. We capture the shares only after everyone authorises. Your bank may show the authorisation as pending and reduce your available balance. A hold is not a charge. It only reserves that part of your available card balance until the last share is authorised.

The group has 72 hours to authorise. After that, no new shares can be authorised, and an incomplete group stays pending for up to 24 hours. That 24-hour grace period is the window in which we close the group out. At expiry, we cancel uncaptured authorisations. Your bank controls how quickly a released hold disappears. If a payment was captured in the rare case of an incomplete group, we request a refund. The organiser can then book again or invite someone else.

Save stays you like, then come back when you are ready to book. You need an account to keep a wishlist.

Bookings can earn rewards progress towards tiers with member perks. See Rewards or your account rewards page when you are signed in.

Go to our partner page and complete the short application. Our team reviews every listing before it goes live.

Creating a listing is free. Before you take bookings through us, we agree commercial terms with you directly. There is no hidden sign-up fee.

Approved partners use the partner control panel to manage inventory, availability, rates, and reservations.

Email support@myhoteloffers.com or use our contact page. Include your booking reference when you have one.

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