+The room was so cold, heating just blew cool air even when a staff member tried still blew cold. Hotel could be beautiful but needs sympathetic updating..
“Nice stay”
+Room was lovely and spacious, however it didnt have a mirror or a view which was a shame as the hotels grounds are nice. The lift needs sorting, as it made me anxious everytime getting in it with its noises a slow movement. It said it could fit 7, however a sign was next to the lift saying no mors than 2 people. Stay were polite. The reception could be nicer as this is the first area people see. Breakfast was okay, it could have had more choice. Also the drive in to the hotel could just be nicer. I would stay again.
+Very good staff in this hotel. It is still being renovated and some areas need rapid improvement. No hot water on one morning but these things can happen. It was resolved. Overall a good hotel with its main asset being the very friendly and helpful staff.
“Poor”
+Ground floor room (41). Robes and one bath towel just thrown on bed - were they clean? No hot water Room close to kitchen; loud talking by staff and banging of pots until 23:30 No kettle
“Relaxing and tranquil”
+We had one night and it was the best sleep we have had for a long time, staff very polite, the driveway to the abbey must of been about 1/4 of a mile long, bedroom had a view across the field's and court yard, will definitely stay again
+This property has the potential to be amazing, however, despite the staffs best efforts this was a disappointing stay. The lift in the hotel makes a horrific noise and can be heard clearly in the rooms anywhere near the lift. We were also woken up each day of our stay (between 7 and 9am) by the fire alarms. All in all, what should have been a lovely stay was quite disappointing.
+Amazing property set in tranquil woodlands. Room was lovely with high ceilings and superb decorated. Some attention to details are much needed though: no remote control, kettle wasn't working, soap dispenser empty.
+A shame that the bar didn’t have any beer on draft. The food I had was good and the room was lovely as was the hotel in general. I couldn’t find anyone in reception (or anywhere else) on the morning I checked out so I just left the key on a desk in reception as they didn’t seem to have a key drop box.
+This is not a 4 star hotel as advertised. The facilities just aren’t present as you would expect and it feels like it is struggling to be a coherent place. Needs massive investment and a proper interior decorator who can choose furniture. We loved the quirkiness and the price but it would be safer to say 3 star. HOWEVER All the staff were exceptionally friendly and helpful. The sheets felt super clean and lovely. The room was clean and warm and presentable. The parkland in which it is set is equally quirky with beautiful mature trees. Conveniently positioned for a play at Stratford.
+Beautiful country retreat