Heather
美国 · 独自出行 · 2026年7月
“Lakehouse Nightmare”
+The view from our deck, the close proximity to activites & shopping.
−Management's handling of our reservation and the service issues that came with the room downgrade. Our ice maker didnt work, the main bathroom door lock and shower were broken or malfunctioning. The main ensuite bathroom has loose floor tiles and smelt like raw sewage. The kitchen and bathroom supplies were lacking. I had to purchase cleaning supplies and clean everything before use. The front desk staff and maintenance teams (Heather, Carl & Gideon) helped us the best they could and we are appreciative. However, the management team of Alex and Todd did not help resolve any of our concerns and contributed to this negative review.
“Liked the place, but hard to sleep.”
+Good location, large comfortable room.
−There was construction noise all night long.
Katrina
美国 · 家庭出游 · 2026年3月
“Low-key Bestie getaway 💕”
+Shelly at the Front desk was an absolute sweet heart. She made the whole stay so comfortable and went above her duties to make sure it was great.
−Nothing!!!
“Very good”
+I love it
−Good
Sandra
加拿大 · 家庭出游 · 2025年5月
“Superb”
+The personnel were excellent, kind, helpful and friendly. The hotel was very clean and had all that we needed. It was walkable, close to everything. We appreciated the warm pool this time of year and the game room. Thank you! We'll be back.
+Place is located walking distance from downtown.
+This property is a joke. They overbooked and our Valentine weekend that we have planed for a while and made all reservations ahead of time and still when we came (4 hour drive one way) they just said they have nothing available and the best thing they can do is give us reimbursement or another property 1 hour away.
“Exceptional”
+Great location in Chelan - easy walk to the City Park beach, to shopping, to grocery. It is not right on the beach, but has its own pool and small fitness facility.