+When I arrived, they were sold out and I haven't gotten a refund.
+A really bad costumer services, I don’t know where are the owners of this place but they need to change the manager right away
+no hot water, no internet, no manager on site, management annoyed and not helpful, clothes left in room from previous guest, bathroom door broken and would not close, shower head did not work, left after 1 day
+Beach view, sea sound. Very romantic
+The location was in the right area. Right in front of the beach and also dining options. Simple, quiet, and exactly what I needed.
Verified traveler
家庭出游 · 2021年7月
+We did our reservations through Expedia and after a long drive to get to the property we were received by a nice man. We explained to him that we had 4 different reservations for one night. He proceeded to make a call to the lady in charge and passed her on to speak to my sister in law after he said we had made reservations online. When my sister in law started to speak to the lady she became very aggressive. The lady was very rude saying that we did not have reservations and that she had nothing else to discuss with her and I believe she hung the phone up on my sister in law. The man called her back and sent her a picture of our reservations and she then changed her attitude. I am not sure what bad day she was having but that is not the way you treat paying customers especially that we had already paid Expedia. Not the right person have running that property.
+If it wasn’t for the location this property would not be worth it. However it is right on the strip surrounded by by beautiful beaches and walking distance restaurants and shops. The rooms/ villas are not equipped with air conditioning! Making it really hard to sleep at night. They’re many noisy ceiling fans instead ! This hotel is screaming for an update the beds are very hard and old. Because we are traveling during this pandemic the free breakfast was not provided. They receiving manager at check in took our temperature and gave us sanitizer but your pretty much on your own. My family and I
“Second time visit..unsure of a third”
+Prior to the trip I sent emails about our villa and booking a taxi from the airport to which I did not receive a response. Upon our arrival we did not have a villa on the property. We were walked over to Villas Al Mar Residencias, a different property on the next block without a pool and no view of the ocean. The villa was older, smaller without many of the amenities we would get at the location we booked. Without an explanation we were told we may get a villa on the property we booked within 3 days. Due to an early departure or cancellation, we were given a place after one day. Once we settled, it was evident that staff were under a lot of stress. This was not their fault. We were all dealing with deciding to stay or leave and the staff were being asked to wear masks etc. We were very thankful for assistance as they closed down the breakfast and delivered us a continental plate to our patio. Breakfast, cleaning and gardening staff work incredibly hard and are incredibly helpful and friendly!!! My respect for the hard work they put in every day!
“Nice, clean bangalow across the street from beach”
+it s a nice small hotel, with bangalos across the street from the beach, clean pool, clean hotel, but for info no bar or small restaurant if you want to have a drink at the and of the day.
Verified traveler
朋友结伴 · 2019年8月
+En general bueno, cómodo de aspecto contry, con la playa en frente