jodie
英国 · 情侣出游 · 2026年10月
“A good budget hotel nice and clean”
+Very clean
−Nothing
Lyubomir_Georgiev
保加利亚 · 朋友结伴 · 2026年10月
+Cheap
−Unfortunately, our experience with Velvet Residence Cusco Hotel was disappointing, especially because of what happened after our stay. We accidentally left our AirPods in the room when we checked out. We contacted the hotel on the very same day and informed them about the missing AirPods. We were told that they had not been found. However, the AirPods are connected to my Apple account and I can track them through Find My. They have continued to appear at a location after we left the hotel, and I can also see that they are being actively used. For us, this is extremely concerning. We contacted the hotel immediately and expected them to take the situation seriously and investigate what happened. Unfortunately, the response we received was simply that the AirPods had not been found. We understand that belongings can sometimes be accidentally left behind, but when a device can still be tracked and is clearly being used after the guest has reported it missing, we believe the hotel should make every reasonable effort to investigate. This experience has seriously affected our trust in the hotel, and we would advise guests to be particularly careful with their personal belongings.
Lorna
英国 · 独自出行 · 2026年10月
“Good value for money but noisy”
+It was clean, the rooms were spacious and the beds comfortable. Eggs were made to order at breakfast
−It was quite noisy as the hallways were open and echoing. Also not enough towels in the room just one bath towel.
Travel
秘鲁 · 独自出行 · 2026年10月
“No es como parece en la web”
+Un hotel básico. Para lo que cuesta.
−Desorden en todo
Julia
波兰 · 独自出行 · 2026年10月
“All good”
+We stayed there one night as it was close to the train station to Aguas Calientes where we had an early morning train from. Shower was hot with good pressure. The room was very quiet and they prepared us take away breakfast at 4:30 am. Location is noce too, quite area, we walked a few minutes to where restaurants are.
−All good :)
Marleny
哥伦比亚 · 独自出行 · 2026年9月
+Todo
−Muy bien
Travel
秘鲁 · 独自出行 · 2026年9月
“No lo recomiendo”
+Se ve que el hotel va de mal en peor.
−Falta capacidad a la gente que atiende, y todo el hotel descuidado!
Latifa
比利时 · 独自出行 · 2026年9月
+Personnel. Emplacement tout pres de la gare.
−Chambre etroite. Bruit :pas d isolation sonore.
picapedrero
西班牙 · 独自出行 · 2026年9月
+La habitacion era amplia.
−El desayuno muy justo y repetitivo. El baño pequeño, sin estantes ni perchas para colgar Falta un espejo en la habitacion
Isabel
西班牙 · 独自出行 · 2026年8月
+La gente es muy amable
−El desayuno buffet es muy escaso, y la insonorizacion no es buena. Es más un hotel de 2 estrellas