Sreekumar
印度 · 家庭出游 · 2026年10月
“Good location and potential, but service needs management focus”
+Good location and potential, but service needs management focus The room was very spacious, the food was good, and the location on the main road was extremely convenient. The hotel was under renovation, which might explain some issues. I actually like the place, but management urgently needs to train the staff to bring service up to standard.
−The staff and management were heavily focused on the bar rather than room guests, room service was very poor, and the night reception team was uncooperative.
Dr Gummanur
美国 · 情侣出游 · 2026年7月
“It was a horrible and disappointing stay”
+The cab person at the Kottayam train station did even not recognize the name of the hotel at all. Reportedly he was a senior experienced driver living in Kottayam for many years. Somehow, after a few inquiries, we reached and the name Treebo did not appear in the signage. We were not even sure if this was a Treebo hotel. Access to front desk area was full of obstacles. It was disappointing that the room was in the basement or lower floor although hotel front desk person had told me on phone a couple of days earlier that there is an elevator. We found that there was NO elevator! Both of us are senior citizens with limited mobility and knee and feet problems. It was difficult to climb up and down from the floor where room was located to the lobby area. The stairs were almost pitch dark and stinking. Room itself had stinking smell. The booking system had mentioned that the breakfast would be special, but, it turned out to be totally disappointing. The breakfast area was sultry and hot. There were no fans, no coolers or no air conditioning. There was no staff in the breakfast area and we had to wait to find someone from reception to get inside the breakfast area. That staff told us tha
−The front desk person could have been honest on phone about the non-availability of lift/elevator. Access to front desk could have been easier. Stairs could have been better lit and devoid of stench. Breakfast could have included items like idli, dosa and other south Indian items. The staff could have been more helpful and supportive
PRINCE
印度 · 独自出行 · 2026年1月
“Comfortable”
−My request to the Managament : A/C Filter needs replacement. Everything else is find,