“Very good stay.”
+Great location for us.
−The restaurant service was great but took way too long for our food.
+the Manager was absolutely great. She was always smiling from early morning to late at night very professional and nice
Heisler
美国 · 家庭出游 · 2025年8月
+Large room and had a sofa bed.
−Water park area was closed despite website stating just the slides were closed. Spider webs, was placed on the 1st floor next to a wedding reception despite booking a terrace room. Front desk lady was was rude.
+The pool area pool and spa were nice. The front desk staff were excellent. There is no dining options other than the resort itself really around. Remodeling/updating is needed. Wallpaper peeling off in areas and showing its age. Ok stay for a few nights but nothing spectacular.
+Arrived for check in and told they did not have my reservation even though I had email and confirmation number from Expedia. Staff apologized and was able to find one room for one night only, when I had reserved 2 nights. The next morning they did come up with another room I moved to for a second night. Explanation I was given was a computer system problem they were experiencing. Very stressful as it would have ruined the trip for us if we had to try to find another place to stay at 11 pm!
+Loved the room 325 and the view. The pool was nice especially the sunning area outside the pool. The food was okay at Willy T’s but the entertainment 8/31 was very good. We had an issue with the staff entering our room unannounced. She had longer blonde hair a taller bigger built younger woman. She entered my room, shut the door and stood by the door and then left. I have a feeling if we weren’t there she would have gone through our things. I told the front desk manager about it and she talked to the staff. One girl had a baseball cap and the other longer blonde hair. The girl with the long hair was screaming and making a fuss over management of the front desk staff and my granddaughter finally went in the hall and asked her to be quiet. This was at 8:45 am and check out wasn’t until 1 pm as we requested late check out. Zachary or Daquary I believe was the front desk manager. She was very accommodating and runs a tight ship. Besides this incident everything else was great. I would stay there again. Debbie Weckman
+They put us in the wrong room and had to switch at 1am. It’s pretty expensive for what you get. No complimentary breakfast. Outrageous fees for it being a resort plus we got charged for an extra person and cleaning fees. Not very kid friendly - people constantly pounding on the floor below us because our kids were just walking around.
+We loved our stay at Thumper Pond. We stayed on a Thursday night and had the entire waterpark to ourselves for several hours that evening as well as the following morning. Staff was friendly, helpful and welcoming. Was price friendly for a last minute stay with plenty of activities for us and our kids to enjoy.
+My room had wall paper that was peeling off the walls and was very stuffy. It also had red stains on the carpet. There was plenty of space in the room and the bed and pillows were comfy.
+Great room, arcade and pool were fun, food onsite was perfect!