“Unforgettable experience”
+Amazing service, amazing treatment
“Nice place for staycation”
+All was perfect, nice place to stay. The hotel view and scenery are awesome . The facilities like padel, tennis court, swimming pool, jacuzzi etc were good. The breakfast were delicious The staffs are very welcome and helpful
“A Relaxing and Well-Arranged Family Retreat”
+A calm and pleasant stay at Singhasari Resort Batu. The facilities are well-equipped, and the swimming pool is spacious and open until the evening, which adds to the relaxing experience. Breakfast is thoughtfully arranged into three sessions, making it more comfortable and less crowded. Overall, a very suitable place for a family stay,peaceful, well-managed, and enjoyable. 🌿
“Very bad room and service ever!!!!”
+I had a bad experience ever to stay at 5 star hotels. I stay with my husband and baby on 18 March 2026. Our first room was 2222. The AC was broken, and the water heater also not working well. My baby shower with almost cold water in the afternoon. After that my husband call and complain about it, she said to wait 15min for the technichian. We wait almost an hour and my husband call 3 times but no action and solution. We are tired, my baby crying because the room so hot and not comfortable. After that my husband came to the reception and she just do some ACTION to move our room. It was 7.45pm we have to pack our bag and move. We are so upset and tired . Our expectation for 5 stars hotel at least have standart and checklist. AC and water heater is so bacis for hotel facility!!!! We paid higher than our hotel before (golden tulip) and we expect room and service better but in fact NO. Next day 19 march 2026, In the morning we go for breakfast, my husband request for baby chair and sit inside the resto. The staff said not available all baby chair used and full inside, we sit outside the resto near the hosteat. And then not long after about 5 minutes, another guest come and request for t
“Good”
+Nice hotel and good facilities
OnAir59024823852
家庭出游 · 2026年3月
“A Memorable Family Stay in Batu”
+We stayed here for a short family getaway from Surabaya and had such a great experience. We were pleasantly surprised with a complimentary upgrade to a Premier room, which made our stay even more special. What we loved the most is how family-friendly the resort is. There are so many activities for kids that my child didn’t even want to go home. The atmosphere is relaxing, the facilities are well maintained, and the staff are very welcoming. Definitely one of the best family resorts in Batu. We would love to come back again.
974marcellw
家庭出游 · 2026年2月
“Overall great experience, especially breakfast. Some issues with facility.”
+Overall great experience, slow checkin during peak season of CNY but they are giving their best (all 4 admin desks are stacked and staff rushing left and right) Happened to get a room with a leaky shower-head (floor is really wet). The room key reader broke but was quickly fixed. The breakfast was the best. I did not see a single food item that was “empty”. With so many people coming in. Plenty of staff are constantly restocking the buffet options.
“Fam vacay”
+All the staff are super friendly, from the security on entrance to the pool guy are amazing. The location quite nice. The architecture and design quite classy. That very good design made the noise level among rooms are zero. Quite and comfy. The room we stayed in pretty large, the bed comfy, clean and neat and complete amenities. The price is very worthy and define a literally five star.
“Fun and comfortable”
+The new years event is fun and interesting. There are a variety of food and it's delicious, a lot to pick from if you're a picky eater.
“KIDS FRIENDLY & SPACIOUS HOTEL”
+I have holidays with 3 grand children at The Singhasari Resort Batu on 20 December 2025. First I am doubtful because the hotel is not new, then I read the review, and call directly to the hotel, the reservation officer I forgot the name explained clea rlyabout the room category and very nice man. When I arrived, I like the spacious and nice decorated lobby . I had premier pool view and add 1 extrabed. I came withe 3 grandchidren and 1 kids helper, so we were 5 persons. The bedroom and the bathroom are spacious, and well maintan, clean and bright. Only the hair dryer is old hairdryer and it did not work, but then I called the reception and they sent me a portable hair dryer. My grand daughter left her animal bracelet, perhaps it was dropped behind the bed, then the hotel message me and send it to me by post and I had to pay the delivery cost. Thank you so much, appreciate it. The breakfast is also nice, The Restaurant' staffs are also proffesional. I have to make reservation to avoid the crowd ( there are 3 time slots ). The kids under 5 years are free. Definitely recomend The Singhasari, the rate is good compare to others and most important The Singhasari has excellent staffs who a