Sheila
英国 · 情侣出游 · 2026年10月
+Staff, setting, atmosphere and dinner and breakfast.
−Tv not working. Bath/shower extremely difficult to access and noise of boiler cutting in all night.
“Demanded a refund and left Tired after a 3 hour journey and faced with having to locate alternative accommodation I”
+The public bar was traditional
−Very cold greeting. All seemed confused Approach to room and stairwell very grubby. The room was very dirty, traces of what appeared to be excrement on the wall. Pulled out bedside table to plug in charger. Spiders. Cobwebs and other peoples tissues and hairs. Carpets not vacuumed Bath chipped and stained. Taps not clean. Floor in bathroom very dirty. Holes with bugs in window frames. Large Hole in ceiling and loose cracked plaster. Faux fur throw dirty. Lovely crisp white bed linen covered an ancient smelly, stained (with goodness knows what) and lots of little black specks which I didn’t investigate further. Sofa with two grubby blankets draped, all in all shocking. I could go on …
+Overall the room was tired, particularly the sink and shower enclosure. And there were items from previous guests under the bedside table suggesting that the cleaning regime is in need of improving. We were double charged for the room which was a hassle to rectify. This diminished our experience rather. However, the evening meal was very good and staff friendly and attentive.
+Clean and comfortable rooms, with amaizing views. Very delicious food!
“Locked out!”
+I spoke with the very lovely manager about this and promised to leave this feedback. I stayed here for a wedding and the person who showed me to my room did not make it clear that the door to get in when I returned was actually not at all clear- it was behind beer barrels near the kitchen and on the other side of the building to the entrance. When I got back there was nobody on the most premises and I couldn’t get in. I ended up sleeping in a random room the key worked on and luckily was vacant. The chef let me in at 7am. It really does need to be pointed out specifically!! I didn’t want to be horrible and leave one star, despite the fact it was a pretty terrible night for me- I was freezing. The manager was mortified and said she would have given me a refund if I hadn’t paid in advance. Just hope this does not happen to anyone else. The hotel was very nice and clean otherwise- had I slept in the room I booked I am sure it would have been comfortable. Another note- I was told breakfast was served between 8-9am only. That seems quite mad? Usually it would be a window like 7-10:30? One hour is a really small window and that’s quite early if you’ve been out to a wedding, for example.
+Good efficient service
+Bed was very comfortable. Staff very helpful and friendly. Food was excellent.
+Didn’t even get to check in. Showed up late and had no cell service to update the team. No one was at location such as a receptionist to open door or anything along those lines. When asked for refund they said it cel
“Excellent Find in South Downs”
+What a find. an excellent place to stay with excellent friendly staff and a wonderful evening meal. The breakfast which was included was a plate and a half!!!!! Will stay here again
+Excellent accommodation and staff great choice of real ales the food was very good we had a lovely evening meal and breakfast would definitely stay here again.