V2689BJkellys
朋友结伴 · 2026年3月
“The view is the best part of the hotel”
+We had friends visiting from England who have never been to Cork city, so we decided to stay here for one night. The location is close to the city with free parking to guests. The entrance is gorgeous with the garden and the view from the rooms was beautiful. Unfortunately, the rooms themselves did not hold up to our expectations. I was told we were given complimentary upgrades, which I didn’t ask on booking but made the rooms seem to be an even better value. When we walked in the door, however, there were stains on the carpet, a massive tear on one of the curtains and the phone in one of the rooms didn’t work at all. There was a thick layer of dust atop the mirror, bed headboard and wardrobe. It was evident it hadn’t been cleaned in a while. I am allergic to dust, and another member of the party is asthmatic, and we both found it difficult to breathe after only being in the room a couple of minutes. I phoned reception from the phone that did work and asked to speak to a manager. I was hold for quite a while and then spoke with Alexandra. She was very apologetic and offered a room change for the first room and a proper clean of the second. She said she would phone me back right awa
elizabethwV3741DY
情侣出游 · 2026年3月
“Great Visit”
+The hotel was great. The service at front desk was impeccable as well as the restaurant. We enjoyed our three night stay. We requested a king size mattress and ended up in the bridal suite! Amazing. Thank you for the hospitality. It was Grand! The hill was a little tough coming to and from, but it made us appreciate our space even more!
“Beautiful hotel and nice experience, bit of room for improvement”
+This hotel was beautiful and my friend and I enjoyed our stay. There were two things that tainted the stay slightly. We booked the Taste the Address package, which included breakfast. During breakfast, my friend and I were getting some things from the continental breakfast selection and a manager approached us stating that our package 'didn't include breakfast.' My friend showed him the deal on the website which states that breakfast was included. He said he would go and check. He returned and said "Yes, breakfast is included". No apology for approaching us and it was a bit embarrassing in front of others. The rooms are beautiful,however the shower space is very narrow and makes it challenging to shower comfortably. The man on reception was really friendly and helpful and most of the staff and hotel itself give this the four stars. The woman who was only on her third day of work was wonderful at dinner. She was really friendly and accommodating.
SiobhanIreland85
情侣出游 · 2026年2月
“Lovely hotel location and food. poorly managed”
+Stayed for two nights for a wedding, lovely clean room lovely location very central. Booked dinner for half 6 the Friday night , food was lovely. Upstairs to function room for after's of wedding, pints very flat been served. Breakfast in morning is an ok selection. Went for food again at half 4. I person in the bar he was meant to take orders, be barman and clear tables the bar was half full waited ages to get order in had to go up to him, not his fault. No one came to the room from house keeping check if we needed anything we did need toilet roll had to ask for some, the staff are lovely just badly managed paying too much money for these issues. Other members of the party had similar issues
patricksN4196IM
家庭出游 · 2026年2月
“Issues with room”
+We stayed recently with our young son. Negative : The control for the tv wasn't working when I went down to reception I was told by a manager " we know there is issues with the controls we are waiting on more : and left it at that didn't offer me any solution. My child wanted to watch his cartoons before bed but he couldn't and was very disappointed. When I explained this the next day to reception when I was checking out I was told they should have done more to help with my issue and that I would be contacted in a hour. I never received that call. Very disappointed in the level of service we received
charlottehW8312GE
家庭出游 · 2026年1月
“Never again”
+The new Duty Manager, Kelvin is the best thing about this hotel. We booked for 3 nights in Jan - Thursday - Sunday. Thursday night we were unable to get to sleep due to a 12 month construction contract (effective from Spring 2025) taking place on the road outside - something that wasn’t mentioned anywhere when booking, despite both Cork County & the construction company involved publishing articles on their respective websites outlining the works - a quick google search was all it took to find this out. We called down to reception at 10pm, after a long day of travelling to ask how long the construction noise would continue into the night and was advised by the receptionist that it would be best to move rooms. The new keycard took over 15 minutes to arrive and once we’d found the new room ourselves, the keycard did not work. I went to Reception to have it activated which Kelvin did promptly. In the interim, the receptionist who had initially suggested we move rooms, appeared and informed me she was of the opinion I was privileged, spoiled and that she “didn’t give one sh*t about my problems”. When I asked for her name to make complaint regarding her language, she tore her name badge
“Family Group”
+We recently had a family dinner at The Address Hotel Cork and it was a really lovely experience. The food was excellent well cooked generous and enjoyed by everyone at the table. The atmosphere was warm and relaxed, perfect for a family night out. A special mention to Megan who looked after us. We had a few very demanding children and the poor girl was run off her feet, but she handled everything with patience, professionalism, and a smile. Nothing was too much trouble. We’ll definitely be back and would happily recommend North to anyone looking for great food and genuinely good service in Cork. Robert
davidoH4276SP
商务出行 · 2026年1月
“Work Christmas Party”
+We were attending our work Christmas Party in the Bell Room and there were over a hundred of us. It was our first time hosting our party there and we honestly had a fantastic night. The food was amazing, and the dinner and party setup with the music and drinks worked perfectly. The room felt warm and welcoming and the managers were so attentive throughout the service, which really made a difference when you’re looking after a big group. We will definitely be recommending it to friends and family and I’ll be pushing to have our party there again next year.
stephenfR5205GY
情侣出游 · 2026年1月
“My dinner experience”
+Had food there had the club sandwich with extra, extra egg was so yummy! My server Megan was excellent so fun and caring about my experience she was a star!
S6484PCstepheno
朋友结伴 · 2025年12月
“Terrible experience - avoid”
+We had a reservation in the North Bar at The Address in St Luke’s that was booked months in advance for our annual Christmas get-together - a group of 16 people. When booking over the phone, reception told me we could come in to view the setup to ensure there was enough space. I went up immediately and was shown a lovely snug area, which they said was typically used for larger bookings. It was perfect for our group, so I confirmed the booking and paid a €160 deposit. Fast forward to last night. When we arrived, instead of the snug, we were shown a long line of small tables pushed together beside a fire escape. We immediately noticed that three people, not part of our party, were already seated in the snug. I raised this with who I believe was the bar manager, but she was not helpful. She said that when she arrived, the tables were already set up like this and that it hadn’t been specified on the booking that we wanted the snug - despite this being explicitly discussed when booking. We asked if we could move into the snug once the other group finished, as it looked like they were nearly done (they left about 20 minutes later). Given the size of our group, the snug would have allowed