+I enjoyed stay there owner make good breakfast and dinner authentic srilankan food she is very warm welcoming person
“Accommodating host”
+Senaka was a lovely host and we had a good time during our stay. Breakfast was good. The only downside was there was a mix up with the booking when we arrived so we were unsure if the room was ready for us. Some more signage or instructions to the location would have helped as we arrived at night and struggled to find it. Senaka the host was very accommodating and took us for a day trip wherever we wanted to go for a fair fee.
Verified traveler
2018年12月
+On reaching the hotel they said we had booked only one room when we had confirmation for two. It took a while after we spoke with Orbitz staff and they spoke to their owner who apparently had the computer somewhere to confirm the correct details. Bad start. Beautiful location but cleanliness and maintenance appeared to be a shortcoming. We had a small scorpion in the room. No one was available in the hotel to ask for assistance. We came in late around 1.00 am and the gate was closed. No signage or information was given on early gate closure. We had to jump over the gate to enter the property. No one was available and no one answered the phone. Free breakfast was provided which was good.
“Godt værelse. Dårlig service”
+Vi blev mødt af en dame der fik det til at lyde som om vi havde betalt overpris for værelset fordi vi havde bestilt gennem hotels.com, og de skulle have kommision af bookingen. Vi besluttede at blive en dag ekstra da Kandy er en super fed by. Hun kunne dog ikke fortælle hvor meget det kostede da hun ikke vidste det og skulle tjekke med chefen. Da regningen så kom var den højere end vi havde betalt gennem hotels.com, det var vi ikke tilfredse med, men hun holdt fast. Til sidst fik vi hende ned på samme pris som vi havde betalt ellers, på trods af hun sagde det var dyrt til at starte med. Der blev ikke gjort rent i de 3 dage vi var der. Maden var god. Samme var udsigten. Værelset er godt, med egen balkon, flot bad og aircondition. Ejerne er det eneste der trækker ned, da de også larmer meget til langt ud på natten
+When we arrived in the dark and gloomy reception, the owner barely spoke to us and told us to sit down. His wife then came and said there were no rooms. Tired after a long trip, we were appalled. She then proceeded to say she was able to vacate a room for us, but we would have to pay another 20 USD for it because it was a deluxe room. I asked to see the room and it looked pretty much like the reserved room picture. She then said that picture was before the renovation, that she had to pay the website a comission of 18% and she insisted on knowing how much more we would pay for the deluxe room. I was able to negotiate into paying nothing extra, for if was her mistake, it should be her loss. Room and bathroom were nice, clean and new. Breakfast was very basic (toast, coffee, jam and butter). Large group of tourists seemed to get better service. They were noisy in evening on balcony close to our room. Would not stay there again because of owners.