“A very pleasant stay at Staindrop”
+Staff were very friendly and welcoming, the room was clean and well presented, breakfast was tasty and well cooked.
+Bloke at the reception was an absolute Nause. Tried to give me and my cousin a different room because he said it was too big. Paid for a Family Room with 2 double beds. Bloke said he’s going to move us to a room with 2 single beds. Had to argue that We are having the room we paid for. Absolutely Wally.
“Exceptional service”
+Accommodation was as described. Minor issues but fixed straight away. Service with a smile 😊
+Website photos well out of date
+Every its ok
“Needs a lot of work”
+Positives: Bedroom was spacious, bedlinen clean, breakfast was freshly prepared. Negatives: Room had a smoky smell, one of the windows had no blinds or curtains, bathroom had hole where light should and was very dark, shower screen covered in mould, neither door locked, no toiletries (was given some when asked at reception), had to get hairdryer from reception (first come first served), breakfast tables poorly cleaned and headboard broken on bed. Was also difficult to get staff at reception desk to help with queries.
+Lovely location in quiet village Ample free parking We didn’t get chance to use the pub or restaurant so unable to comment View from room was stunning of the surrounding hills By car it was 10 minutes into Sheffield city centre or 10 minutes to Barnsley or Rotherham Easily accessible from the motorway Nice reception and easy check in with friendly staff Room was huge in size ( room 12) , the negatives were that the kettle was broken , there was no plug in the bath so couldn’t use the bath for the time we were there, no extra pillows available and the room was dated , we did report the issues but they weren’t rectified , if we didn’t have those problems I would’ve easily given a higher review , lots of good points about our stay and the hotel though still
“Grim”
+Grim, room needed a deep clean especially the bathroom. No one at reception for a while, then when i popped down in the night alarms going off and no one to be seen
“Mystery Boooking”
+Strange, the Hotel told me that my reservations had been cancelled because of a take over of the Hotel group so I booked directly. Hotels,com confirmed the booking but the Hotel did not mention that reservation when I paid against the Hotel Invoice.
+Nice hotel but very noisy. People did not respect the quiet hours rule