+The hotel staff were wonderful. And the hotel was wonderful - scores of 9 or 10 in every category. But now I must evaluate Booking.com. My wife has a disability, and it is often difficult to find a suitable room for her. I noticed moments after I booked the room on Booking.com that the room was not accessible by elevator, although the room was listed as accessible. But I could not change the reservation. I would have to emphasize that the hotel staff were wonderful and assisted the best they could after Booking.com proved completely useless, but the hotel staff were not able to view the reservation. After booking the room (which I should have done through the hotel website or via phone), I tried to cancel my reservation. But there was only one option - cancel with no refund. But Booking.com never responded to any of my calls through their customer service number. All I got was a recorded message offering to sell some medical device which I did not want. I could never get a real voice. And Booking.com nearly ruined the whole trip. I had to wait until the morning of leaving before I knew that there was an available room. I will never use Booking.com again. Booking.com is not even giv
−Just one minor comment on the bathroom. The accessible room I got was good, but a little short of excellent. I would expect an accessible bathroom shower to have a horizontal grab bar. But we got by with a bathmat (provided by the hotel) and the vertical grab bar. (The shower floor was slippery when wet.) There was a more accessible restroom in the second-floor common area that my wife often used. There the toilet was higher than the one in the hotel room and there was also a horizontal grab bar next to the toilet.
Kathryn
美国 · 情侣出游 · 2026年8月
+Pretty location on the water.
−Old facility. The rooms have high humidity. They have a dehumidifier in the room, but once it fills it cuts off. It is very uncomfortable sleeping in high humidity. Our clothes came home smelling musty as well as our travel bags. Had to wash everything and wipe down our bag in Lysol.
“Weekend Getaway”
+Beautiful place to visit. My husband and I had a wonderful time there. Definitely worth the trip and I’d definitely recommend to others. Food and view were awesome. Customer service was amazing too.
Teresa
美国 · 家庭出游 · 2026年8月
“I enjoyed my stay to the fullest and looking forward to coming back.”
+I celebrated my 60th birthday with about 50 more individuals which included family, friends, and colleagues. We enjoyed our dinner in the Smithfield Station Restaurant. The service and food was outstanding. I am looking forward to coming back. Customer service was outstanding!!!
−N/A
Spencer
美国 · 情侣出游 · 2026年8月
“Overall, we thoroughly enjoyed our stay. Next time, we'd try getting a nicer room. From the photos on line they have”
+We loved the Smithfield area and the Smithfield Station overall was very unique. The staff were very friendly and the Restaurant food was excellent. The hotel is a quaint historic building and the room had nice updates. Wonderful walk in shower, and very comfortable bed.
−The room we were assigned to was very small and had damp smell when we entered. From the photos online we were expecting a much nicer room. For the price we paid for 2 nights, it just was not what we expected.
324suzannen
家庭出游 · 2026年8月
“Good just not great.”
+Love the location. The room view was excellent. The bridge construction is finally over, which is a good thing. The staff was friendly, and the morning buffet staff was excellent. Main area of concern would be the room. Noticable, cost cuttting or lack of attention issues. The overhead light was out. The bulbs used in the bedside lamps were one-way, but should be 3-way. There was dehumidifier in the room, which required to be emptied, 2 to 3 times a day. Overall, I like the hotel very much, but will not stay in the main building again. Last is the TV, small and very hard to read. Basically a free wi-fi. You have to put in your user information in order to watch anything of content. I take a hard pass on putting my information and then remembering I have to log out, prior to leaving. I just want to check the weather. I will most likely try to stay in one of the cottages that we really liked in the past. We shall return, good people, just needs to work on the small things. It is a good place to stay, safe and staff is very polite.
jameshC397TU
情侣出游 · 2026年8月
“Total Swindlers! Do not stay!”
+Our power went out for half our stay. I let it slide the first day, but after the second day, my partner and I discussed that I should say something and try to get some of my money back. While I understand that weather is sometimes out of our control, I paid for luxury. So, I expect luxury. We stayed in the nicest suite, the lighthouse, and I paid well in advance. The hotel stated that their policy is not to refund for forces outside of their control. However, it kind of was in their control. One would expect a luxury hotel to have a backup generator or something with all the money people spend there. Therefore, it is MY policy to write this negative review. Do not stay here. You are better off staying in Richmond or closer to Virginia beach where there is stuff going on. This lousy hotel didn't even offer to compensate us in any way. They will take your money and laugh in your face. Total swindlers.
“Location & cleanliness”
+2 night stay was good. Room was very clean. Check in was terrible. Even if your room is ready you cannot check in until exactly 3:00. The location was wonderful, walking trail across the street, downtown is walkable as well. Oak and Ivy restaurant across the bridge was a 10/10 for food and drinks. Pool was clean & provided towels. We would go back based on location.
“Very nice.”
+Location, restaurant onsite, nice area, view.
−No elevator so had to lug suitcase upstairs. Bathroom door wouldn't stay open so lots of humidity in bathroom
“Pleasant”
+It was ok, but some items taste old
−Some of food was cold and bagels were old