Siddharth
印度 · 朋友结伴 · 2026年6月
“Was a great stay with close proximity to the norbulingka institute.”
+The food was superb and the staff were very friendly and kind!
−Nothing specific it was an overall excellent experience
Himanshu
印度 · 家庭出游 · 2026年5月
“Perfect”
+Location
Pankaj
印度 · 家庭出游 · 2026年5月
“this property owner has no ethics :-(”
−I was royally scammed by this property...i booked online at 7,500 per night and when i reached the hotel...i noticed that rack rate was only INR 4,000 MAP. I understand about surge pricing, but this was not ethical at all. Caution to everyone intending to book a room here...DO NOT give credit card details...you will forfeit at least one night tariff if you decide to cancel. Stay date 18-05-2026 to 20-05-2026. Response to Hotel Reply: S No 1-I understand online platform charges commission for booking made through them...but rates are mentioned by you. Same platforms are now offering your room for INR 3,000 also...my point is about ethics. S No 2 - INR 4,000 incl breakfast, is very true. i saw the register you maintain, and also spoke to 2 other guests who were staying there at that time. S No 3-Extra bed costs INR 500. Even then it cost me ~ INR 7,000 per night vis-a-vis INR 4k which was the rack rate. No, your justification is not satisfactory. Please be ethical....not predatory. We come as tourists to enjoy the place...not to be scammed. Also, this hotel claims to be 4*. I am not sure if they were awarded 4* by an accredited agency. More likely, the hotel has declared itself to be
“One of the best stays in Dharamshala”
+Being a bit away from the city, it’s relatively quiet. The staff are courteous, the owner is friendly and helpful. The view of the Dhauladhars from the terrace is excellent. This was my fourth time staying on this property.
−The food was quite ordinary.
“Great location and great views!”
+The location is fantastic, right by the river! The stay was comfortable, the service was great and the staff is extremely courteous and helpful. All services are available nearby.
Santosh
印度 · 家庭出游 · 2024年11月
“Exceptional”
+Our famaliy stay was fantastic here... The food was served very well according to our needs and most importantly, the staff was very welcoming and co-operative. The rooms were very clean and comfortable too. Perfect place for a family stay!
Prashat
印度 · 家庭出游 · 2024年10月
“Great stay”
+Great room, very supportive staff. Excellent view.
Judith
澳大利亚 · 独自出行 · 2024年10月
“Comfortable stay with excellent staff and food”
+The hotel has a lovely river running by which sounds lovely, especially at night. The staff were very helpful and friendly: arranged taxi for sight seeing The food was very nice and good value The location is in a quite area and close to a lovely Buddhist temple and gardens where you can spend time and eat as well.
−The pillows could have been better
“Fantabulous”
+Location staff and food
−Everything was good
“Our stay was a terrible experience due to the hotel’s poor service and lack of attention to basic guest needs.”
+There was nothing to like about in this property apart from view an only one room.
−I recently stayed at serene suites and it was one of the worst hotel experiences I’ve ever had. From the moment I arrived, it was clear that this hotel does not prioritize customer satisfaction.