+Incredible place, pool and room are just amazing. Just need to refresh sofa pool.
+It was very quiet because it is in an area that is away from the city. (Although, a rough road to get there)
+The pool was not clean.
+We will stay again.
+Not so bad from the pictures and listing, not so bad private rooms, or oasis pool. However, the staff and service is very unprofessional and unorganized, bordering a criminal run hotel. They tried to add bottle service charges which I never ordered, and went to great lengths to try to make me pay it, even threatening with weapons and police, until thank God Expedia intervened! The property is very far from the beach of Tulum, 50 minute walk, not easy not nice. Restaurant closes so early at 3:00 pm
Karina Stephanie Guzman
家庭出游 · 2025年3月
+The property is very isolated, nothing is within walking distance. Cabs charge $35 USD for a 10 min ride. Walking around the hotel was a pain because of the stones all around, very unsafe for someone who has been drinking. The bedsheets smelled like mildew. There is no actual shower, just a random tub in the middle of the room that makes a huge mess when you shower. The on property restaurant closes at 4pm so you're screwed for dinner if you don't want to pay $80 for a cab ride to & from another restaurant. The guy who received us at the front desk had an attitude and wasn't helpful with anything at all, the maintenance guy was more helpful than he was. Our rooms power also went out for 2 minutes our first night there.
+Absolutely beautiful hotel! Staff were very friendly and professional, will be staying here when we return to Tulum!
+Wonderful experience
+The Staff at Rubi Tulum was Excellent! I give everything a 5 stars! A great place in the Jungle to hang out and relax. I will be back! Thank you Rubi Tulum.
+Beautiful rooms, friendly staff, breathtaking view and property! Highly recommend this place. Must have a car to get around as it is located in a remote area.