Andre
塞浦路斯 · 家庭出游 · 2026年10月
“We had a great stay and I would come back to this hotel.”
+The rooms were new and very well equipped. The hotel is located a little bit outside of Banff but there is a regular free shuttle into town. Probably the best hotel gym I have ever seen (though it was not fully completed yet). There is also a very good coffee/breakfast place to pick up snacks for the day on your way out.
−The hotel was partly still under construction. When we arrived there were boxes next to our door of appliances that were being installed in the rroms next to us. The gym, was also not fully operational and the pool was still being built - BUT we had free access to the facilities in another hotel which made up for it.
“Lovely time and love the new facilities”
+Everything!!
−For myself just the bed but that’s my own back issue 😝
Tamara
加拿大 · 情侣出游 · 2026年10月
“Beautiful hotel, wonderful staff.”
+It was beautiful,
−I didn’t like was the parking situation, pay 700 for a night to have to walk up the mountain for parking, why was parking not included?
Sara
加拿大 · 朋友结伴 · 2026年10月
+My suite was outstanding. Thank you.
−We had breakfast at Parker's Table the morning we left the hotel (Oct. 18, 2026) and it took a very long time for our order to be taken, but then it took a very long time until our breakfast arrived. The server apologized, and our breakfast was free given how long we had to wait, which we appreciated. But the restaurant did not appear to be at full capacity so it was hard to understand why we had such a delay. I ordered something that didn't require any cooking and it took almost an hour to receive it.
Tiffeny
中国香港特别行政区 · 情侣出游 · 2026年10月
+Nothing
−The check in process was terrible! It took half an hour to complete the simple check in process and took more than an hour to receive the luggages in our room. Dining is overpriced, especially breakfast. We paid CAD40 for an Avocado toast and a sunny side up… Definitely won’t recommend the hotel to any families and friends.
“Too much money for what we got. Not enough choices on the menu's, and very expensive!!”
+Bus to town was a positive.
−Our friends has a room that was much bigger. Too much closet space in our room, not enough drawers. The bathroom was tooo small. No place to put your toiletries for two people. The toilet paper was disgusting! The food menu in the restaurant was too limited. I had to order a salad and a plain chicken breast from the bar area. For the amount of money that we paid, i would not recommend this hotel for 750.00 a night. I filmed a bug or two on the bathroom floor.
+The rooms were beautiful and comfortable. The lobby beautiful. Service very good
−The spa was under renovation. Taking a bus to the fairmont hotel is not fun. Breakfast buffet was very dull and charged extra for un believable thing like coffee or egg. No complimentary water in the room which is shaming for such an expensive hotel. As a frequent fryer i expect evan some sweets and wine in the room.
Andrew
英国 · 情侣出游 · 2026年9月
“Good”
+Room and service
−No working sauna / pool etc
“Very good stay, but some areas could have been better”
+Hotel room was well designed and new, and had a spectacular view. Fantastic gym, very good food in both restaurant and the quick breakfast place.
−Wellness area not working during our stay, and had no such information while booking - proposed transfers to Fairmount hotel should have been free (including wellness area not just tranport). Frontdesk/concierge was overall unhelpful. At a facility of this status I would expect to have an individual guest experience manager.
“Overall its a great hotel, lovely staff, food was good.”
+The staff was the best, we had several instances where we were challenged with missing the bus and they accommodated us quickly by driving us to town so we would not miss our dinner reservations. The bus drivers were excellent in offering tips in town as well.
−The price for the hotel was way over the top considering there wasnt anything that went with the price. The pool is not available, the spa wasnt available. They offered services at another location, but timing wise it was impossible to take advantage of, so I was definately disappointed with the price and the limited experience there. I was surprised that we did not even get a free water with our room. While these other services were offered at the other hotel, it would have been nice to have that up front in the email reservation you receive so you can schedule something at the other hotel. We didnt know until we were there and everything was booked.