HABIIBAH
文莱 · 家庭出游 · 2026年10月
+Its was so good!!🥰🥰
Ronan
文莱 · 家庭出游 · 2026年10月
+Love the room and the temperature of the water heater,
−Not much except the room we stayed the door to the toilet abit of an issue for my family
TERESA
法国 · 情侣出游 · 2026年10月
“Une usine à touristes, sale et peu accueillante”
+Sa localisation si l’on exclu les odeurs de rivière polluée et au pied de l’établissement
−Le restaurant, peu de choix, buffet de fruits de mer peu frais qui nous a rendus malades. Le manque de propreté en général, le personnel plutôt antipathique parfois à la limite du manque de politesse
YUSRI
文莱 · 情侣出游 · 2026年10月
“Just a normal and fair, its so not 5 star hotel feeling & need to upgrade the hospitality value.”
+The size of the room and the location.
−No change in ambient and still the same. Aircond issues and toilets needs to be upgraded.
Syafie
文莱 · 家庭出游 · 2026年10月
“It was not horrible. But many things to improve for such a high rated hotel.”
+The view The breakfast The toilet and its cleanliness Hairdryer + ironing accessories complete
−- The room was too big with little amenities/accessories. Especially to put down our belongings. - TV was unbearable. Poor choices of TV channels. Its 2026. No youtube? No netflix? Its a high rated hotel.with poor TV channels. - Lighting was insufficient. Too dark even when all the lights were switched on. - No complimentary water bottle. I am not used to the filtered water to drink. Especially its in the toilet. Not a norm from where i came from. You should provide water bottles instead. - Suggest for improvement. Maybe a facility for indoor kids playground/play room. - We had a toddler. Diaper change is a must. Toilet ventilation seems to be working poorly as the smell did not go away.
Hjh Zulhaidah
文莱 · 家庭出游 · 2026年10月
+Services of the bell boys. Very helpful n the buffet
−Room service, smelly carpet from the elevator
Adinah M
文莱 · 情侣出游 · 2026年10月
“it was adequate but could be better”
+breakfast was delicious, parking was easy, the beds and pillows were super comfortable, gym was amazing, pool looked nice but we were confused on how to get to it at the first place.
−breakfast was delicious but the staff was not really eager to help. i asked for some ice water from 2 different staff, one gave me just ice (dirty too) and another just plainly said that they "dont have ice" as a way of just shutting us down. they werent even busy at the time. what kind of hotel doesnt have ice? i recommend teaching staff some customer service manners.. the bathtubs were spacious but dirty. i see fragments of dust or something else floating when i filled it up. A/C in the rooms were alright. there were 2 vents. only 1 side was working when the other was not. took awhile to get colder when we first stepped in
Marta
文莱 · 家庭出游 · 2026年10月
+The breakfast was excellent and the executive rooms very spacious and comfortable.
−The facilities are very dated for a 5 stars hotel. The sunbeds and the linen at the swimming pool need urgent replacement
−the maintenance isn't like it used to be, Aircond was hot and broken bathtub.