+We really enjoyed our stay at the Orchid House! The accommodations are lovely and the staff are very pleasant. Would recommend!
“Puntuación de hotels es una mentira !”
+La verdad no sé quién le da 9 puntos a este lugar. Está en pésimas condiciones desde el momento en el que llegas en la recepción, las instalaciónes y zonas comunes bastante malas. Lo que sale en las fotos es una farsa. Tuvimos que irnos desde el primer día. Pesimo!
+We arrived on Monday to the address on Expedia; turned out it was the wrong address. Room was upgraded to a “better” room because of the whole address situation is was just substandard. There were stones in the sink for decor but it was just not hygienic and smelled bad. Bugs in the room, the free breakfast and lunch no where to be found, i asked some one for coffee the sent me to “gomart “, we checked out Tuesday morning went to another hotel and the receptionist said while laughing that we were not getting a refund for leaving two days early.
+We had an amazing stay at Orchid House. Staff were super accommodating and always helpful. Being the low season we were one of the few guests there and honestly I can’t understand why more people weren’t there. Despite the seaweed we had a great time, instead of the ocean we visited cenotes and the pools at the sister properties. Absolutely perfect stay!
+David and his staff were absolutely amazing! The food, the service, attentiveness, all 5 start! I would highly recommend this property. I will undoubtedly be returning
+Staff is very friendly and helpful. This hotel is beach front, has a beach club and bar to relax . Love the rooms, simple but all I needed to disconnect and enjoy
+Best vacation i have ever had we will be visiting again with all our family
+I was a little nervous to travel to Tulum, I’d heard that it’s very expensive, that a lot of people had a bad time and just as many had a good time. You know, classic mixed reviews. Here’s my experience; We flew into the Tulum Airport and after being received after customs by undercover Time Share salesmen (& women) masquerading as a Taxi Service - we settled on Jungle Taxi. Very nice people and we haggled a ride to the hotel and back for our return flight. Next came the hotel - we arrived and met Marciel- a very nice gentleman and very polite and well mannered. He spoke the directions in English and took a long time explaining the accommodations to us, which I enjoyed. His vibe was basically, you are here for a while so you’re basically family - let me know what I can do to help you. & he lived up to that and was helpful Every day - so thank you, Marciel! Manuela poured our welcome drink - one of the main bartenders of the resort. Condrado helped us with anything else we needed while we lounged on the beach. We have enjoyed this experience and I would highly recommend Orchid Beach to anyone visiting Tulum. We stayed in Brassavola - a room on a second floor and close to the street
+This property was absolutely amazing, beautiful, clean, and the staff was so helpful and sweet, I recommend everyone to stay here if you don’t mind natural beauty and culture. Amazing stay will absolutely be coming back!
+The air conditioning did not work. No compensation was offered. They nickel and dime you for everything even shower towels and beach towels. Food was not good. I expected better