Rajesh
印度 · 情侣出游 · 2025年4月
“did not actually stay.please provide refund”
−we bad maintained, nothing like pictures
“Passable”
Monika
奥地利 · 情侣出游 · 2025年2月
“The kitchen staff and manager were great, but the hotel needs to be properly fixed and cleaned.”
+The staff especially the hotel manager Alae was exceptionally friendly and helpful, we could see that he has a great work ethic and big plans for the hotel.
−Sadly the hotel needs to be maintained and fixed-up - we felt like we got a little scammed with the booking.com insert. Firstly the hotel is a 3-star not a 4-star hotel. A lot of things seemed like they needed to be fixed in the hotel. Our sink was broken, there was water but the facet was completely loose, the toilet was running everytime after we flushed it and there was no heating except for a portable heater in our room. The hotel also clearly had electricity issues, because as we plugged in the heater and raised the heat the light would get dimmer, but I'm not sure if it was a problem with the hotel or generally a problem with the whole village. The cleaning staff needs some extra training. The hotel had a really nice interior but it seemed like the furniture hasn't been cleaned forever, it seemed like using cleaning products and water isn't such a big thing there. Our room was not properly cleaned. Our bed was nice, clean and comfy also our towels were fresh but that was it, there was a coffee stain on the bedside table, the floor was grey, and there was dried up soap on the shower floor. We tried to bring it up, show it to them and asked the cleaning lady, twice, to properly
Amanda
英国 · 独自出行 · 2025年1月
“Very good”
Emmanuel
英国 · 情侣出游 · 2025年1月
“Very good”
+Customer service
−The heating
Sara
克罗地亚 · 情侣出游 · 2025年1月
“It was really nice and relaxing.”
“Passable”
+Nice nature around it.
−The room has air-conditioning, very cold during winter.
Monia
土耳其 · 情侣出游 · 2025年1月
“Loved the service! Aladin was amazing to us always lfelt like hes one of us helping us around”
+Loved the simplicity in the interior was lovely
−I liked everything just the location to medina was a hassle and needed 45 mins to get there
Hamad
沙特阿拉伯 · 独自出行 · 2025年1月
“Exceptional”
Ayoub
美国 · 商务出行 · 2024年12月
“A truly remarkable stay with outstanding service and thoughtful details.”
+Alaa, the owner, provided exceptional hospitality and ensured my wife and I were comfortable throughout our stay. He even arranged an ATV (quad) activity for us, making our experience unforgettable.
−I just wish the shower could warm up a bit faster.