Anna
澳大利亚 · 情侣出游 · 2026年11月
“Great campus location and nice rooms, but disappointing customer service, poor housekeeping standards, and unresolved ma”
+The biggest advantage of this hotel is definitely its location on the university campus! It is particularly convenient for parents and families visiting students, as they can stay close to their loved ones without having to travel far. The rooms themselves were generally nice, clean, and comfortable, and the overall design was quite modern. We would also like to mention that most of the reception staff were absolutely lovely! The younger staff members, both male and female, were friendly, welcoming, and pleasant to deal with. We really appreciated their positive attitude and hospitality. Overall, the location and the rooms were good, and the hotel has great potential to provide a wonderful experience for visiting families.
−Unfortunately, despite the convenient location and generally nice rooms, several issues made our stay quite disappointing. Firstly, the customer service at reception. One particular male receptionist, approximately in his 40s or 50s, made us feel very unwelcome. Although he never said anything directly rude, his attitude towards guests came across as dismissive, unfriendly, and almost condescending. Every interaction with him felt uncomfortable, as though we were inconveniencing him simply by asking for assistance. This was especially disappointing because all the other reception staff we interacted with were lovely, friendly, and professional. The difference in customer service was very noticeable. Secondly, the broken bed. One of the beds in our room had a broken wheel, meaning it was effectively supported by only three wheels and was noticeably tilted to one side. This made sleeping extremely uncomfortable. We genuinely don’t understand how a room with such an obvious maintenance issue could be offered to paying guests. We reported the problem to reception, but we were simply told that there were no other rooms available. Unfortunately, no alternative solution was offered, and w
Abiodun
澳大利亚 · 情侣出游 · 2026年11月
+Nice
Sonja
澳大利亚 · 情侣出游 · 2026年11月
“Really good experience with staff willing to go the extra mile to help us with an impromptu change in our stay.”
+Easy access and friendly staff
Melissa
澳大利亚 · 家庭出游 · 2026年11月
+The location was SPOT ON!! in the heart of Curtin University, this hotel was in a perfect spot. So many food options, a cute supermarket and a great ambience overall. The staff were AMAZING!!! Honestly, they saved me from my jet-lag pain by allowing both early check in and complimentary late check out!!! Super grateful to the management 🙌. The biffet brekky was so great too!!!
−If i was staying more than one night, a microwave would be super useful. But thats really it!!
Sharyn
澳大利亚 · 独自出行 · 2026年11月
“Accommodation was fantastic - clean and comfortable.”
RJB
澳大利亚 · 家庭出游 · 2026年11月
−Bed was very hard and Lumpy.
mohamed
沙特阿拉伯 · 家庭出游 · 2026年10月
“أقامه كانت رائعه لوجودي في حرم الجامعه وهذا ما كنت احتاج له”
+الاستقبال وأخص بذكر الأخت الاندنوسيه كانت رائعه ومحترمه مع كل العملاء كما لاحظة ذلك أثناء وجودي في الاستقبال مبتسمه للجميع تحياتي لها 100%
−Price
mohamed
沙特阿拉伯 · 家庭出游 · 2026年10月
“For the Indonesian receptionist tre realy po”
+I want to thanks the indonesian who wase in the recepation because she wase very halpfoull and I give her 100%
−Price
Paula🌺
澳大利亚 · 独自出行 · 2026年10月
“A perfect stay!”
+I loved everything from the second I walked into the hotel! The staff are all amazing! The room was brilliant and bed was comfy! Breakfast was delish! Everything I needed for my stay! I would come back here if I come back to Perth!
−Nothing! It was all brilliant!
mohamed
沙特阿拉伯 · 家庭出游 · 2026年10月
“اشكر الأخت الاندنوسيه علي التعامل الراقي والمساعدة”
+ما أعجبني هو تعامل موظفة الاستقبال الاندتوسيه كان تعامل رائع وخدمات احترافيه وقدمت لي كل المساعده وهي مبتسمه وهذا يدل علي احترافيتها اعطيها 100 من 100
−السعر