+The staff are nice . Good location. Price is good.
−The soap and shampoo dispensers were empty. The light switches were not clean. The carpet in the hallway on that floor was in terrible condition. First floor, near the entrance to rooms 108/9.
“East Jerusalem is aqesome”
+Near the old city,wonderful staff,,great view from rooftop restaurant.Room clean,bed very comfy.
−Shower head could have used a little attention
Denise
澳大利亚 · 家庭出游 · 2026年10月
“Interesting East Jerusalem location”
+I liked the meals included in the rate. It made it easy for me. The place is central and surrounded by shops. Staff are helpful and friendly. Groups stay there as a tour base.
−It was a bit noisy at night. The building is old and the air-conditioning audible.
De Silva
斯里兰卡 · 独自出行 · 2026年10月
+Everyone was very helpful and friendly, and I absolutely loved the place! It’s an amazing place for those who appreciate a classic look and enjoy peace and quiet. The atmosphere is peaceful, and everything is kept so clean and neat. I also really enjoyed the breakfast buffet. It was definitely worth the money! Another great advantage is the convenient location. You have easy access to Jerusalem’s holy sites and all kinds of shops, with everything just a 2-10-minute walk away.
Martin
美国 · 独自出行 · 2026年10月
“Nightmare”
+Nothing.
−Hotel dirty..bed linen dirty. Only 4 channels on tv. No cable tv. Walls whit mold. First room they give shower wasn't working.they change the room. Was bad like the other one. Breakfast really bad. Have to ask for everything.no soap on shower.balcony really dirty. Carpet outside room damage.i have photos of everything. I would like some reimbursement.for this terrible place.
Mohsen
以色列 · 家庭出游 · 2026年10月
−Dear Booking.com Customer Support, I am writing to formally lodge a serious complaint regarding my stay at National Hotel Please note that I am NOT requesting a room relocation. Due to the severe inconvenience, deceptive practices, and unacceptable safety and service standards, I am demanding a FULL REFUND of the booking amount, along with ADDITIONAL FINANCIAL COMPENSATION for the distress and misrepresentation experienced. I explicitly chose and booked this hotel primarily for its gym facility. Upon arrival, the gym was locked and marked as closed. However, I could clearly hear two people inside playing and using the equipment. When I asked the staff to open it, they claimed it was "under maintenance",which was blatantly false. If any facility were truly under maintenance, it should have been explicitly declared on your platform before booking. In addition, the property failed across almost every basic service and safety aspect: Unacceptable Parking Conditions: The parking area is in a terrible condition, poorly located, and surrounded by piles of trash and debris, which is completely inappropriate for any hotel. Extremely Bad Breakfast: The breakfast was of shockingly poor qualit
Azevedo Cruz
巴西 · 独自出行 · 2026年9月
+Praticidade, amabilidade e prontidão dos funcionários
Honda
以色列 · 独自出行 · 2026年9月
+ชอบทุกอย่าง
−ไม่มีน้ำดื่มให้