Kate
新西兰 · 家庭出游 · 2026年10月
+The location was central
−The carapet was dirty. We could store our luggage but it was absolutely jammed. It was well over priced for what we got. There wasnt a 5th bed organised for the family member. The price was more than double that of the week following. Check your prices carefully.
“Good value, very”
+The hotel was close to Ueno Station which was extremely convenient for taking the train around town and to the airport at the end of our trip. The room was apartment style and had a little kitchenette with a dining table which was really nice. I liked that the toilet and shower were in separate rooms that were also behind a separate sliding door - very convenient for couples or families getting ready in the morning.
−The mattress and mattress cover were covered in urine stains and the carpet had stains all over it. I asked the staff for new sheets and a new mattress pad via their app and they told us they were unable to give us new sheets. A member of the cleaning staff was in the hallway and only gave us towels / refused to give us new sheets. I thought this aspect of the stay was absolutely disgusting and was terrible customer service. For this reason alone I'm giving it less than ideal ratings. It made me second guess the overall cleanliness of the entire stay and made it uncomfortable to stay there.
Elisa
德国 · 朋友结伴 · 2026年10月
“Passt gut als Startpunkt für Ausflüge und als Unterbringung für mehrere Personen.”
+Prinzipiell viel Platz und gutes Preis-Leistungs-Verhältnis. Eine kleine Küche im Zimmer erleichtert die Versorgung.
−Keine richtige Rezeption für Fragen und Probleme. Die Unterbringung der Koffer und Taschen vorm Check-In ist möglich, aber muss selbst organisiert werden und es muss Platz sein. Die Überwachung ist fraglich. Ungenutzte Flächen im Zimmer waren sehr staubig (eine dekorative Netzlampe beispielsweise war komplett eingestaubt)
Zsófia
匈牙利 · 家庭出游 · 2026年10月
“Good location, low service.”
+The location was good. The room is quite small, and it was clean when we arrived.
−There was no cleaning during our stay (5 nights), no breakfast (altough it was shown ‘included’ when I booked), the kitchen is very minimal, we have not seen any person from the hotel, everything is online. There was zero flexibility for early checkin.
Margarita
保加利亚 · 家庭出游 · 2026年10月
+The room was spacious in comparison with other Japanese hotels we've visited. Location is also nice.
−There is no receptionist. Communication is difficult when there isn't staff around and wait for an online answer on my questions. First day I couldn't get my breakfast because there was noone around. Also every day the breakfast was a set menu that is tipical asian. No options or information what it would be to choose from. We didn't like it.
Jacqueline
澳大利亚 · 家庭出游 · 2026年10月
“Okay. Wouldn't stay again though.”
+The location is fantastic, a really quiet street, but a short walk to the markets and shops. It's about a 20-35 min taxi ride to Shinjuku, so if that's more interesting to you, this might not be a great location. The room layout is good for a family. All in all this was an okay stay but I wouldn't stay here again. It's like a roadside motel for quality.
−No reception staff - I saw a staff member once across two stays totalling 7 nights. The locks in the luggage storage room don't work, I called the cloud reception and they said they would send someone to help, but they never came to help. If you need towels or any service you have to call the cloud reception - no housekeeping. The rooms need a deep clean, stains on carpets and lounge, mould in seals of fridge door.
+Great location
−Bad wifi, smelly room, stained sofa, bad breakfast
+Everything is nice and clean
−Location
Rhiannon
澳大利亚 · 家庭出游 · 2026年10月
“Aussie Family of 5 review”
+As a family of 5 we loved the spacious room! With a lounge and coffe table area that gave us somewhere to eat after a long day. Great shower pressure, beds were firm but comfortable. Lower beds of our bunks were double size which is bigger than what we have had previously in Japan
−Pillows arent great but tolerable
Emily
澳大利亚 · 家庭出游 · 2026年10月
“Comfortavle”
+Property was clean, in a good location and was able to fit our family of four (two adults, and two kids) comfortably. We stayed for 7 nights and enjoyed our stay. As there are no staff at the front counter, its is more like an apartment than hotel.
−Cannot ship your luggage to and from but we knew that beforehand so it wasn’t an issue.