“Excellent choice”
+The propert was very clean and the employees friendly
Rodini
美国 · 家庭出游 · 2026年8月
“Besides the bathroom issue. The hotel was nice and the staff was pleasant.”
+Nice ambiance. Nice lobby restaurant.
−The only issue I had was the bathroom. The toilet wasn’t working and the plumber wasn’t on the premises to snake the toilet. Something so minor should’ve bee taken care of by any maintenance person.
“Muy buena”
+Excelente
−Body gel was empty and the bathroom was not clean.
Diasia
美国 · 情侣出游 · 2026年5月
“It was okay”
+The location was very convenient
−Very dirty, needs a good deep clean
beverleyp643
商务出行 · 2026年4月
“More detail to cleaning is required”
+Location is fine, easy to get to. The people that work there are very pleasant. My main complaint is how dirty the bathrooms are. Someone needs to scrub around the shower glass on the outside and scrub the floor. The shower lever was crooked, but I could live with that-just not the dirt. The beds are very comfortable and appear clean, but better cleaning is needed around the base of the bed. The rooms do look dated, and there is no microwave, but at least there is a fridge. The atmosphere is fine for a convention, and there is a good bar with excellent service. I had no trouble with noise, I had a conference room rate, but it was still expensive for a room with a dirty bathroom. I didn't use the indoor pool, but it looked nice. Outdoor pool is closed for the season.
Guide24441071826
情侣出游 · 2026年3月
“Marriott Albany NY, 8 floors: No room keys, 1 elevator, and a dangerous parking lot”
+An overnight stay proved the maintenance is more than lacking, there is none. The hotel had a large gathering of teenagers and the front desk kindly was placing us on an upper floor away from the noise as the walls are thin and any sound can be heard. 1st, the "key reader" didn't function meaning we could not get a room key! With a line behind us waiting to check-in, the only desk clerk had to leave her station to escorting us to our room and open the door. This meant we couldn't leave our room as no key was available without a front desk escorting. We were told the situation has been going on for days. The room though "updated" some years ago clearly shows signs of paint and grout now pealing and an overall sloppy job. The 8 floor hotel only had 1 elevator working so you experienced a 10 minute + wait! The parking area apparently has not been resurfaced in years as it appears to have been used for practice in the tomahawk missile seen in Topgun Maverick! Be very careful driving into the parking lot as dangerous deep potholes are everywhere any tires are at risk Bottom line perhaps try the newer Residence inn or Courtyard just a few blocks away.
“Absolutely horrible!!!!!”
+Not much
−We did not have a key to our room. The system was down and I felt unsafe in my room. I also got a call at midnight asking if I was going to check into the hotel. It was the WORST hotel stay I ever experienced!!
“Very inconvenienced by the wi-fi and computer system outage.”
+This is a nice hotel overall. Rooms and facilities are solid.
−The computer systems for the hotel and the wi-fi were not working for the entire stay. The staff was required to walk you to your room to facilitate entry.
AnnaMaria2020
家庭出游 · 2026年2月
“Better choices in the area”
+I usually love staying at Marriott’s , but this trip was marred by the attitude of the front desk staff ( not all ) and the manager David Hales . I booked a room online ( through work ) and I was reminded ( no less than 6 times ) that I “ booked through a third party”. Regardless, I am a Bonvoy member and every time I asked a question , I was reminded of it . Mind you , my family was also staying there and they were received and treated much better due to the fact that they booked directly. We checked in at the same time . I was unable to use my purchases at the hotel towards my membership ( I’ve never had that happen before ) . I spoke to the manager and in his words “ I see they ( staff) was condescending to you”. Yes, because it is obvious that you have trained them this way . Shame on you Mr. Hales . I wonder if you speak to men the same way you speak to women ? As far as the hotel is concerned, it needs a bit more maintenance. The bar staff was great , only they ran out of / or couldn’t make items on the menu.