Lihong
美国 · 独自出行 · 2026年10月
“staff are very friendly and helpful!”
Sakina
摩洛哥 · 家庭出游 · 2026年9月
“Hôtel magnifique”
+Excellent hotel tout prêt de Marienplatz , chambre spacieuse idéale pour un couple avec enfants en bas âge , literie confortable , personnel souriant . Parfait
−Rien à part le Petit dej , le buffet était limité
Mary
澳大利亚 · 家庭出游 · 2026年9月
“Ok, but not for the money paid.”
+The staff are kind and helpful. The rooms were clean and comfortable. The position of the hotel is excellent.
−This is perhaps true of many high end hotels these days, but I feel like everything is too expensive for what is being offered. Perhaps ironically, it becomes inhospitable if you attempt to extract the maximum amount of money from your guests with pricing that is completely detached from value.
Emile
以色列 · 家庭出游 · 2026年8月
“An unforgettable experience like a fictional world.”
+The most beautiful hotel , I love the details it's like a royailty hotel.
−Accessing the roof was a problem with a stroller.
Abdulaziz
科威特 · 情侣出游 · 2026年8月
“I fall in love with munich and this hotel was a crucial reason”
+Everything
−Nothing
MICHAEL
英国 · 家庭出游 · 2026年8月
“It wasn’t just a hotel, it was a luxury home designed to keep you in Munich.”
+Absolutely everything
−Nothing
“Service- poor”
+The first impression is fantastic, receptionist at the desk and welcome person are very friendly and professional. The receptionist even walk you to your room telling about the hotel facilities. Rooms are fine, old wooden floor, limited furniture, but this is OK for western Europe. Problems come later: (a) first they know that 3 people have checked in, but placed only 2 sets of towels, sleepers missing, dental kit is only one (again not a big deal really), but then we we asked to complete the sets in took us 5 hours to wait and double reminder at the reception desk. (b) if you request additional sofa bed, make sure they do it properly, in our case the bed was missing proper mattress, there was 30 sm gap between the bed and the wal and pillows would fall inside.. couldn't sleep a minute in 750euro room (c) housekeeping stuff hardly speak English, I've asked for one additional pillow, firts they brought 3 towels, then set off bath coats, then 4 huge pillows and 4 blankets (this was quick funny though) (d) my son called reception for food service (menu or someone to come to take a order), it took 45 minutes and one additional call until someone knocked the door.. Conclusion- outside t
“Great stay in Munich”
+This hotel is in the heart of town and walkable to most attractions. The hotel itself is absolutely beautiful and the staff there is among the best ever experienced. They anticipate your every need and provide you with more support that you can expect. The price is hefty but if you’re willing to pay, it’s a great experience.
“Excellent hotel”
+We stayed her for our ten year anniversary trip to Munich and loved it. Service is exceptional. Anytime I called to request anything it arrived to our room in minutes. We loved that you can order room service from an iPad in the room rather than having to call. The staff assisted me with several anniversary surprises and did a great job. Rooms are spacious clean with excellent turn down server.
Lina
沙特阿拉伯 · 情侣出游 · 2026年6月
+Location
−Staff not friendly, old product , no food facilities