“Poor Communication and Lack of Accountability Overshadow Otherwise Clean Room”
+I liked that it was spacious. The bed was comfortable. It's nice to have the separated sleeping area and living room a little separated and to have a couch and a smart TV. There is a fridge and a kitchenette in the room with plates, forks, spoons, and cups. For knives and a stove, you have to go to the shared kitchen area. The bathroom sometimes smelled weird but I would still say that the place was cleaned well.
−My biggest issue is the communication with the manager and the staff. Pretty much all of the numbers that I was given (by them personally before moving in, by Booking app) and the ones I found online (Google Maps) have continuously ignored me. I tried to reach them before booking via the app after I came to see the place in person. I gave them the benefit of the doubt and moved on to book via the Booking app. The number provided on Booking also ignored me. Basically, I had been ignored for about 2 weeks before moving in, and then 1 week after, until there was an issue with the bathroom. It took a lot of talking, asking, and almost begging with the staff until they let me talk to the manager. Turns out it was one of the numbers that had already been ignoring me for 3 weeks on a different inquiry. The manager then made false promises and lied about a few things, avoiding accountability and not apologizing for lying to me. She then sent a staff member to apologize (instead of apologizing for her own lies). The staff gave me her number to contact her on the bathroom issue , and it turned out that I also already had her number because she had also been ignoring me for 3 weeks until that