Melissa
美国 · 情侣出游 · 2026年10月
+Room was great just wasn’t the one I booked.
−I wasn’t given the room that I actually booked.
Maricar
美国 · 独自出行 · 2026年10月
“A disappointing stay marked by a strong cigarette smoke odor, questionable room cleanliness, a burned bedsheet, and an u”
+The room was spacious and larger than we expected, which was a positive aspect of our stay. Unfortunately, the room size was overshadowed by several serious concerns regarding cleanliness, the strong smell of cigarette smoke, and the lack of proper assistance from the hotel staff.
−We were very disappointed with our stay at Hyatt House Mount Laurel. We arrived on a Friday night during heavy rain, and it was already difficult to locate our room. When we finally entered, my husband immediately noticed that the TV was already on, giving us the impression that someone may have recently been in the room. More concerning was the very strong smell of cigarette smoke. The hotel had been informed that we would be staying with a toddler and an infant, so finding a room with such a strong smoke odor was particularly upsetting. We called the front desk to report the issue and request assistance, but we were told that the manager would be informed. No room change or other meaningful solution was offered. Given the pouring rain and the difficulty of locating the room in the first place, the situation was especially frustrating. The cleanliness of the room was also unacceptable. The carpet appeared not to have been properly vacuumed, and we found a pair of someone else’s socks underneath a chair in the living area. This raised serious concerns about whether the room had been thoroughly cleaned before our arrival. The following morning, my husband noticed what appeared to be
Patricia
美国 · 家庭出游 · 2026年10月
“Stayed in a room smelled of smoke and the sink had food in it”
+It was ok
−Was not clean
Barbara
美国 · 情侣出游 · 2026年10月
“A nice place to spend the night. I wish I could have stayed longer”
+I like the room, us of the room and the kitchen
−I didn’t find any negatives
Annette
美国 · 家庭出游 · 2026年10月
“I usually do not have a problem with the Hyatt but this was poor for the price.”
−Unfortunately, the bed wasn’t comfortable and the sofa bed was also very uncomfortable and sagging in. The cabinet in the kitchen was falling off its hinge and the bathroom cabinet handle was also broken.
Justyna W
美国 · 家庭出游 · 2026年10月
“Wont be back”
+Privacy
−Very rude stuff
Cordell
美国 · 情侣出游 · 2026年9月
“Overall, the stay was satisfactory”
+Room was very clean Breakfast should have more variety
−Breakfast
Nehemiah
美国 · 家庭出游 · 2026年9月
+Didn’t care for the breakfast too much, cooked my own breakfast, glad it hsd a kitchen, other than that, carpet filthy need shampooing, housekeeping terrible, receptionist very distespectful except for the spanish lady, outside property is filthy, no elevator, elderly all the Way on the 3rd floor
Cynthia
美国 · 情侣出游 · 2026年9月
“I always enjoy my stay at the Hyatt”
“We would definitely stay again but only if we were guaranteed a first floor room.”
+The room was spacious, well appointed, quiet and comfortable. Breakfast was nice each day with a great attention to detail.
−A couple of items in need of repair in the room but nothing that impeded our stay. Pool could have been opened past Labor Day as the weather was in the eighties and it just needed the management approval. While we were fortunate enough to get a first floor room, I would not have stayed if we were on the second or third floor as this property is an exterior walk up with no elevators.