barcaman33
情侣出游 · 2025年12月
“Worst Experience I ever had in Tulum”
+Where do I even start. Looking at all these comments you should TRULY only consider my comment as this hotel is a scam for any couple or family trying to have a good time in Tulum and enjoy a real vacation. The place is a ghost town and the front desk has one person running the entire hotel. When I checked in there wasn't a single person to help me and nobody even took my luggages. For anyone looking at the amenities the rooftop was dirty and empty and the jacuzzi on it didn't have water and the pool was an ice bath (Definitely why nobody used it). When I entered my room there were cockroaches and huge spiders in the shower and on the walls. The upstairs of my room had a bed which didn't have blinds and forced me to wake up at 5am in the morning. I had issues with getting into the hotel as it is like a New York Subway and had turnstiles (little gates) that you had to get through which didn't open and forced me to be locked out of the hotel at night. There was a QR code you had to scan and if your phone died consider yourself screwed as you have no chance in getting into the hotel. It was the weirdest entrance of a hotel I seen and did not feel like a vacation but rather a prison fe
“No water, no front desk , no hotel mgr in premises”
+We got here this afternoon, chaos No water in the room Safe doesn’t work Room wasn’t ready till 5 Now no hot water All beach vendors are entering the hotel area, zero security Very unsafe place Not sure how to explain this but there is no person at front desk , no one.. it’s only one lady from Resturant trying to help I can not get a hold of anyone
+The hotel is just okay and looks nothing like the pictures online. The biggest issue is the condition of the pools and deck flooring,there’s clearly a lot of deferred maintenance. The lobby is nice, with a quaint boutique feel, but it wasn’t really open during our stay. September is their slow season, so the restaurant had very limited hours and most menu items were unavailable. The front desk operates on a similar schedule, open roughly from 10 a.m. to 5 p.m. If you need anything outside those hours, you have to contact them through WhatsApp, which is slow and inconvenient. To be fair, the staff were very friendly and genuinely tried to be helpful, but the service overall was lacking. Our ocean-view room was spacious, close to the water, and had a great view. It did have a bit of an “earthy” feel,not quite our style,but it was still comfortable. Overall, the hotel feels tired and in need of investment. If you can get a good deal, it might be worth considering, but at over $400 a night for an ocean-view room, we felt it was overpriced for what you actually get. Nice people who try hard, but the owners need to put some money into the property,or at least update the photos to reflect
aaminad2021
朋友结伴 · 2025年8月
“Absolutely loved my stay here!”
+It was an amazing room, amazing service and an amazing place. I honestly had the best time here. Thank you to Samantha and all the staff, super nice and helpful. Definitely recommend this hotel to all. Griselda was amazing aswell and super funny.
+Limited shopping and restaurants , limited food options for high prices compared to the food quantity.
+Property is beautiful. Just like pics . I stayed before and love it there . The two pools are beautiful and o love the villa on the beach .
+The hotel is in good condition overall. I have no complaints about the staff. Due to the season, the hotel has minimal services and is almost empty of personnel. There is no hotel lobby “bar” after 6:00 p.m. VIP credit can only be used for alcoholic drinks up to 6:00 p.m. and not at the beach. Olivia Bar was not in attendance. In general, very disappointing that the low season impacts those who stay at the hotel.
+STOP and please sort to read all the bad reviews because they are all true to every detail. Dirty room curtains bathroom, door doesn’t lock, ridiculous restaurant, no free parking, not in the central hotel zone. WORST hotel and vacation in my life.
+Super relaxing stay
+Great service and facilities! The rooms are lovely! The coffee basket delivered to the room in the morning was so nice! Griselda always made sure we get back to a clean room!