Emanuele
意大利 · 情侣出游 · 2026年10月
+Accoglienza
−Colazione
Roberta
意大利 · 独自出行 · 2026年10月
“Soggiorno breve, tutto perfetto.”
+Personale professionale e competente
Christiane
德国 · 情侣出游 · 2026年10月
“Mein Florenzaufenthalt war perfekt ! Würde jederzeit wieder das RAFFAELLO buchen :)”
+Das Hotel RAFFAELLO ist sehr zu empfehlen! Gut angebunden um in die Innenstadt zu kommen, Metrostation ist ca 3 min entfernt. In Hotelnähe gibt es eine tolle Pasticcheria, eine Trattoria und einen Conad Supermarkt. Das Hotel selber ist guter gehobener Standard, Schöner freundlich heller Lobbybereich und ein Terassen/ Gartenbereich davor zum gemütlichen draußen sitzen .
Giulia
意大利 · 家庭出游 · 2026年10月
“Un ottimo 4 stelle”
+Il personale è gentilissimo e pronto a soddisfare ogni richiesta
−La moquette
cristian mario
意大利 · 家庭出游 · 2026年10月
“Positivo”
+Staff gentilissimo, camera molto spaziosa, parcheggio sotterraneo disponibile e buona colazione
Sabina
奥地利 · 情侣出游 · 2026年10月
“Gute Lage sauberesZimmer!”
+Gute öffentliche Verkehrsmittel in die Innenstadt - sehr gutes Frühstück- nettes Personal!Parkmöglichkeit in der Tiefgarage !
−Das Essen im Restaurant kann ich leider nicht empfehlen!!!
Giuseppe
意大利 · 朋友结伴 · 2026年10月
+Cortesia e gentilezza del personale alla reception
−La camera era comunicante con altra camera e separata da una porta, pertanto si sentivano le voci e i rumori degli ospiti della camera.
Lungu
爱沙尼亚 · 独自出行 · 2026年10月
+A perfectly decent hotel; good value for money. Location is near the city center, 10 min by tram, the tram station is near the hotel.
−I arrived at the hotel before the official check-in time, paid for my room, added two breakfasts (my original booking did not include them), left my suitcase in the luggage storage, and went out to explore the city. When I returned to the hotel that evening, a complication arose: I hadn’t been asked for any identification when I paid for the room, and consequently, there was no record in the system indicating that I had paid for my stay. Fortunately, I had my payment receipt, so I was checked in quite quickly. However, the next morning, when I went for breakfast, I was told that breakfast wasn’t linked to my room. I had to go to the front desk to sort it out; the issue was resolved promptly, but the same thing happened again the following morning. While this didn’t cause any major inconvenience or ruin my trip, the staff should be more attentive to avoid such situations in the future.