+The lady that checked us in, was very helpful, nice and friendly. Some times I wish we find people like her every where we go. And for her I thank you.
Joyce
加拿大 · 情侣出游 · 2025年4月
“Stay was fine, waiting for credit on our card.”
+Still waiting for our adjusted price for the room We were charged more than quoted.
−The charge was more than quoted and we were told it would be adjusted. Still waiting.
Torrey
美国 · 商务出行 · 2024年10月
“Bad”
“Very good”
Stephanie
美国 · 情侣出游 · 2024年5月
“SPIDERS”
+It was a nice room
−We had 2 camel spiders in the room and we just couldn't stay in that room knowing those huge spiders were in our room,just couldn't sleep!
Adrian
美国 · 商务出行 · 2024年3月
“Perfect for staying for work”
+The room was very nice, clean and comfortable
−It was pretty clean
“Passable”
Robert
美国 · 朋友结伴 · 2024年3月
“Exceptional”
Zavala
美国 · 家庭出游 · 2024年3月
“Just an FYI”
+Nothing booking.com made a mistake on the reservation and I was told I needed to pay more or get my money refunded. Which I think was wrong I paid what booking confirmed my reservation would be and I paid. I had to sleep for 2 nights in the car and shower at a gas station which I feel that the mistake was not mine it was between booking.com and the hotel and I had to pay for that an inconvenient if I have to say so myself. And not being able to speak to booking.com nor a manager at the hotel all the front desk could do is refund what booking.com had charged. I really feel I should have been accommodate because it was not my fault. I had stayed at this hotel before and had so complaints and had emailed you'll about it last year and I thought I'd give the hotel another chance but low and be hold it was worst this time. How can booking work/use this hotel for business/reservation if they treat customer like this.. If you really do anything about these questions then give me a call 210 391-5855 you have my name an email.
−The way customers have to be treated by a mistake that was not the customers fault. Where has customer service gone for companies these days.
Crystal
美国 · 家庭出游 · 2024年1月
“Very unpleasant and uncomfortable”
+The person in the front desk was nice
−Room was very dirty, pillows smelled used, coffee maker was dirty and had mold, toiled as dirty