+The walls and floor wasn’t very sound proof so we could hear our neighbours next door and above us
+Reception staff a little curt, also only one lift in action we had to carry our bags up to the third floor.
+We booked the Hilton Nottingham because they had an accessible room, which I needed as a wheelchair user. Our check-in time was 3 p.m. We arrived at the hotel about 20 minutes early to see if we could check in sooner. As expected, the room wasn’t ready. We were told they would call housekeeping to get it prepared and to check back at 3 p.m. when it should be ready. 3 p.m. came and the room was still not ready. We were told to wait another 10 minutes while they called housekeeping again. After 10 minutes we checked back, but the room still wasn’t ready. We asked if there was another accessible room available and were told there wasn’t. We kept being told to check back every 10 minutes, which we did. After waiting a total of 40 minutes past 3 p.m., we went back to the desk and mentioned that as a disabled guest I have a right to an accessible room. As soon as this was raised, they checked the system again and suddenly found the room was ready. Because we had been waiting so long, they offered a 25% refund, which we accepted. I’m still waiting for the refund, and it’s now been over two weeks since our stay! To make matters worse, when we finally got into the room we found hairs on the
+Room was very clean Sorry but I didn’t take any photos
+Everything about our stay was perfect. Steve the porter who helped us with our luggage was friendly, personable & kind. Check in staff were great, the free prosecco was a really nice touch. Our room was clean and comfortable and location was perfect.
“Fantastic stay”
+Close to everything in the city. 12 minute walk to motor point arena. Modern , clean and very comfortable. Staff very helpful and friendly.
+Small, small room. Should have stayed at premier inn for the cost.
+Close to the Motorpoint Arena which we were attending. Great location in the City Centre. Very efficient, friendly and helpful Staff.
+Room was clean, good location, beds were a little hard and didn't manage to get a good sleep.
+We had a problem at check in as they couldn’t find our booking. We were given half a glass of prosecco and had to ask for it to be filled up. The room was nice but there was only 1 tea bag and no shower gel.