Jennifer
美国 · 情侣出游 · 2026年10月
+Staff is great and welcoming and easy to talk to
−I requested a king bed and got two queens , the ac controls were warm at 72 but freezing at 77.
Kenesha
美国 · 独自出行 · 2026年10月
“It was a great stay!”
+Everything!
−Nothing really, besides my room was hot, but I was moved to another room and it worked out.
Elizabeth
英国 · 情侣出游 · 2026年10月
“Disappointing.”
+The rooms were a good size and well fitted out. The breakfast was adequate with very friendly host.
−The rooms and bathrooms are rather tired and in need of a refresh/refit. We had several interactions with the front desk staff who were awful. They were unwelcoming, unhelpful and surly to the point of being rude. The lobby was full of US army and we felt like we were staying in a barracks. We will not stay there again.
Timothy
美国 · 情侣出游 · 2026年9月
“Gross”
+Staff was friendly
−The room was disgusting. I reached out to the property and Hilton, they wouldn’t issue a refund.
Baptist
美国 · 独自出行 · 2026年9月
+Everything
−Couldn't have a longer stay
aaronbZ3776SX
商务出行 · 2026年8月
“Run down, loud and dirty. Avoid.”
+I usually have very good luck on business trips booking Hilton properties, but regretted this one. Coworker’s room was hot, mine was 59 degrees most mornings (seems whatever you set the thermostat to you get whatever). Luckily I was the one with hot water, but the water pressure was very poor. Location isn’t that bad right off Poplar (though be prepared, but even with security roaming the parking lot, really not a place you would feel comfortable with being alone at night. After a rain storm last night, the carpets in the 27th floor were sloshing with water. Probably an indication of a leak in the ceiling which was about as concerning as the crack at the bottom one of the window panes. Wallpaper pealing, fire sprinkler just placed into a messy hole in the ceiling, filthy vents that appear to have not been cleaned in ages. Lobby certainly had potential, but the tables had broken and defective outlets, some of the tables appeared almost water damaged (seems to be a trend). The final night the lobby and throughout the entire hotel went from loud to feeling a bit unsafe. Large group seemed to have wrapped their even drunk and wandered around yelling at each other. Twice there was swear
Luckyjammin
商务出行 · 2026年8月
“Solid hotel - some areas would benefit from an update”
+Hotel is quite an old design now but the staff were great. The lobby area is spacious and open and we found quite a lot of people choose this area to work in. The WiFi in the property was initially not working correctly but was fixed mid stay. Pool and gym were ok. The food from the coffee/snack area was actually really good. Special thanks to Ms Pat in the restaurant who seemed to know everyone by name. TV system allowed us to cast our own content which was excellent
“Good hotel.”
+Hotel staff really lovely, kind and helpful. Ladies in the little cafe again so welcoming. We ordered croissants and tea for our first morning but were given a toasted brioche burger bun. We ate it but I did mention it the next day and the lady said that’s all they have at this particular Starbucks. Room quite nice, very clean. Bathroom tiny and definitely needed a bit of updating. AC unit in there so noisy but you could close the door. Staff were so great really. Would stay here again but in a different room with hopefully a better bathroom.
F4841CAshelbyg
商务出行 · 2026年7月
“Nice room, friendly staff”
+Nice, clean room, friendly staff. Check in experience was fantastic - Trinice went out of her way to be welcoming and accommodating.
“Great Experience!”
+Trinice was so welcoming and accommodating when checking in. She truly made my stay and experience top notch! Hotel rooms are very nice and clean.