+Room is not good and smells
+The staff were amazing and so friendly and hospitable. The food at the hotel was great, the view was breathtaking!
+Customer service and flexibility
+Good place to stay.
+Overall everything is good
+The property needs full renovation as the bad smell coming from the carpet in the floor of building, management should consider immediately to replace the carpet by adding lamented flooring and repair in all the rooms and the smells coming through the ac vent too. I wish I can visit the property after renovation, customer service is great This hotel has great potential if the management consider to improve the condition of the flooring.
Balayogendiran
家庭出游 · 2023年7月
+No
“Dirtiest hotel room we've stayed in.”
+The hotel's lobby and restaurant areas certainly qualify for 4 star rating as well as the good breakfast buffet. And that's as far as it goes. Go up to the accommodation, and it's another world. Everything about the description of their rooms is false. The room we got, in my view, looked like the photos you see in a 2 star hotel room. It was about 30-40 years out of date. The worn-out carpet was filthy, especially along the edge of the whole room. The bathroom sink was grubby, and I had to use an old toothbrush to clean the muck around the sink. The cheap bathroom door was old and plaster was broken around the frame. The plaster around the shower was peeling off. The toilet had to be flushed at least twice each time to make it work. The room's reading lights were badly installed, as there were bits of broken plaster around it. A standing lampshade was dirty with wiring hanging around all over the floor and the switch showing exposed wiring. This 'superior room' which I booked described the facilities as having a bidet, turndown service, DVD player and bathrobes - none of which were available! There was no guest information in the room, and we had to call several times to get a room
+Best hotel to stay in Colombo
+Recommend for everyone