Omnia
阿拉伯联合酋长国 · 朋友结伴 · 2026年8月
“أسوأ يومين في الرحلة”
+لا شئ مختلف عن الصور تماما
−كل شئ سئ جداً جداً ومريب وغريب والغرفة مختلفة تماما عن الصور في الواقع الغرفة تشبه القبو ومتسخة جداً واثاث متهالك وقدييييييم جداً والرائحة مقرفة وكل شئ سئ
+must visit spot in ella. the place got beauty at day and night.
Agnes
澳大利亚 · 独自出行 · 2026年8月
“ella will be my best memory and this hotel”
+so fortunate to had a breakfast at this top while watching the beautiful mountains.
“recommended hotel. giving a best to their guests”
+thanks mount haven for the service and heavenly view
“Dvery dsappointing customer service”
+Views
−Disappointed by our stay here. Upfront cash payment for 2 nights was demanded upon arrival with no notice. Room description did not match the booking confirmation. Only one bed rather than 2. This was resolved however took a lot of discussion and nearly an hour to sort out and move. Then, as soon as we went to bed at 9pm very loud music started and went on to 1.45am. We complained at 1am ( no staff at reception for 20 minutes). They said there was a last minute party but were clearly prioritising this over other paying guests. Finally got to sleep around 3am. Had another long discussion in the morning- refused to stay a second night and only paid 50% towards half a nights sleep.
Larry
澳大利亚 · 家庭出游 · 2026年7月
+thsoe set of mountains. very pretty.
Sharymova
阿拉伯联合酋长国 · 家庭出游 · 2026年7月
“Very bad”
−Dirty bedsheets! Noise in the room! Not clean bathroom
ragulan
英国 · 家庭出游 · 2026年7月
“Do not book this hotel”
+Only the view from the room
−Not a clean toilet but also insects crawling out from the bath drain As their policy cancel anytime with no cost but booked a room for driver and canceled had been charged for 50% also no invoice provided even I requested for an invoice Believe the receptionist took the cash Check out 12pm and had a text from receptionist it will be power cut I’ll have to leave But there are no power cut And forced to check out by 11:15
+Value for money. Very helpful manager and stff. Clean rooms with good facilities. The views worth the money
Rajarajan
阿拉伯联合酋长国 · 家庭出游 · 2026年5月
“Disappointing stay let down by poor cleanliness and substandard facilities , not worth the price.”
+Honestly, very little. The view from the terrace was the only redeeming feature.
−The facilities were genuinely horrible. The room was dirty and poorly maintained , the bed had a foul smell and clearly hadn’t been changed or cleaned properly. Overall cleanliness throughout the property was unacceptable. For what was charged, the standard fell far short of basic expectations, Food is horrible