Williams
美国 · 情侣出游 · 2026年9月
+The location
−Breakfast
F7830DSsusany
家庭出游 · 2026年8月
“Great Location, A bit of Disappointing Stay”
+I’m from New York, so for the price, this hotel is acceptable, especially since Element is a lower‑tier Marriott Bonvoy brand. I expected something closer to a Courtyard experience, but this property fell below that standard.Our room had only two towels and no additional bedding in the closet, so we had to go downstairs to request everything. The kitchen had no dishwashing items, and the bathroom outlet didn’t work, forcing me to blow‑dry my hair outside the bathroom. The second room had no hairdryer at all.The handicap setup was unsafe , the chair provided was placed on top of the bathtub, causing water to spill everywhere and making the bathroom slippery and hazardous. We also had four people sleeping in one room and two in another, and the king‑bed room had a broken outlet.In the morning, no housekeeping staff were available in the hallway, so we had to go downstairs again for towels. My nephew also saw insects flying around the breakfast area, which was very unpleasant.The staff were cordial, and the location next to Costco and Katy Asian Town is excellent. However, the hotel needs significant improvements in amenities, maintenance and cleanliness.
“It was conveniently located to my business in Katie. Breakfast was very good.”
−The happy hour was very sad, a few cheese squares and olives were not satisfying enough, especially with flys landing on them. The only ice available for the room was to go down to the bar. The toilet paper holder was broken causing the roll to continually fall on the floor.
S8679MWlindam
家庭出游 · 2026年7月
“Need to hire more housecleaning staff!”
+The cleanliness of the room was severely lacking, especially the bathroom. Also, the shower leaked across the bathroom tile while in use, making the tile floor unsafe. The housekeeping services here are woefully understaffed. In a six night stay, we had to twice ask for fresh towels, and for our room to be cleaned. In that entire time, I saw only one person with a cleaning cart, on only one morning. Although the front desk staff were cordial, the condition of the room far fell below what was expected for the price paid. Not Marriott standards at all. Did give two stars because it was well located.
Vivian
美国 · 独自出行 · 2026年6月
“I had an enjoyable stay.”
+The staff was great, housekeeping kept my room stocked and clean.
−I was there for 7 days and the breakfast tho was as good. It never change. Same items every day.
Renate
美国 · 独自出行 · 2026年5月
“It was exceptionally nice.”
+It was very comfortable. Easy to find. Rooms are appointed well.
−Not a thing
Oretha
美国 · 家庭出游 · 2026年4月
+Breakfast was great
−Everything was perfect
“The PERFECT Wedding Hotel!”
+Oh m g!! Our stay at the Element was phenomenal!!! I'm the bride, and I needed to find a hotel for our group to stay at for our local wedding. I wanted to find a hotel that was nice, but not crazy expensive, and the Element SURPASSED my expectations. I worked with Joselyn the whole time and she was amazing!!! Always responsive, helpful, and went above and beyond to make sure the stay was perfect. She even got little goodie bags made for our guests with waters, a snack, and a drink voucher for the bar. As the bride/groom, we got our room upgraded as well and she left us a sweet basket and note. It was so thoughtful! The free breakfast was also divine!!! It included an omelet bar, yogurt, traditional breakfast servings, coffee, tea, etc. The central location was perfect for our stay as well and easy to find for guests. It was clean, and beautiful! I would highly recommend this stay for a one-off night, but especially for groups, because it was perfect!!!
“My first visit”
+I like how clean the room was. Especially the bed, fresh new sheets. Very clean utensils. Especially the goodview from the second floor
−I didn't like the fact that my body wash only had enough for 2 shots and the pot it was a little small, and needed to ask for much larger one, to cook in the room. Also, the aroma did not seem to be 520 square feet. It seemed to be like around 400 square feet. But I remember purchasing the 520 square feet.
E4317BXlaurao
情侣出游 · 2026年2月
“Jonny snd omlet maker are awesome!!!”
+Jonny was super helpful when we needed to print out my daughters entire lease agreement from Canada and sign it in blue pen! Yay, Jonny!!! Thank you so much!!!!