Navigator818675
朋友结伴 · 2026年8月
“Great night with family, friends and awesome adult beverages!”
+We had a great experience! We stopped in for drinks, and I had the best Cosmopolitan EVER! My family and friends felt the same way about their drinks, too! Our bartender, Mike, was fast, fun, friendly, and made amazing drinks! I can’t wait to come back to the hotel with more friends and family. Thanks for a wonderful experience! :)
GreatVacationers
家庭出游 · 2026年8月
“Pleasant stay”
+This was a Naples hotel I was always curious about. We spent many years down the road at the Naples Beach and Golf Club. But now it has changed over. We settled on trying the Edgewater Beach Hotel. Great location which is right on the beach. Our room was a King which looked out to the beach and gulf. Very nice. In fact, the bedroom was probably one of the prettiest I've seen and was very large. The not so great was the restaurant. While breakfast was good, I found the dinner didn't knock my socks off. We did visit other Naples restaurants as we always do. This was a pleasant stay.
ralphrE968US
家庭出游 · 2026年8月
“Never disappoints”
+This hotel never disappoints. The staff is super friendly and helpful. This trip, Kevin and CJ but we’re working out on the beach side of the business were just amazing. Friendly knowledgeable and always willing to help. I highly recommend you find these guys and say hello!
Outoftheoffice_89
家庭出游 · 2026年7月
“AVOID. This is NOT a luxury resort as they coin themselves to be!”
+I would avoid this resort. We booked through AMEX FHR and quite frankly I’m shocked this hotel is part of the program. It is anything but luxury. 1. The front desk staff and door men are not helpful. Upon check-in after confirming multiple times prior to arrival and with the front desk that there would be a crib in the room for my infant - there was not one and Top housekeeping over 30 minutes to arrive with one by that time my three month old already fallen asleep with my arms after a long travel day. The door men on multiple occasions chose to continue their conversations with the “concierge” instead of opening the door or helping when they saw me struggling, trying to open it while pushing a stroller. 2. The rooms are outdated and need to be refurbished. The dresser in our bedroom was missing the handle, one of the bedside lamps blew a fuse every time you try to plug-in a cell phone charger, which was a necessity because there were no other available plugs in the room. The dining table was so wobbly. My husband cannot even work at the table with his laptop. 3. Housekeeping was lacking. If they showed up to your room, they barely did anything and for “turn down” service one night
susanhS7605KD
家庭出游 · 2026年7月
“Edgewater Beach Hotel Resort”
+I wanted to like Edgewater Beach Hotel, but it was a complete fail for my husband and me. We won't be going back. It was crowded with large families, which was fine, but consider this when you are booking. The two small pools simply couldn't accommodate that many people, they were packed. And the cleaning staff, couldn't handle it either. Each day we would leave early to go about our day of sightseeing and visiting family who lived in a nearby town, and by the time we returned, around 4:00, our room still hadn't cleaned. On the first day, they didn't clean until nearly 6:00, the second day it was never cleaned. The third day, my husband got up early and talked with management asking for it to be cleaned early in the day, when we returned it hadn't been cleaned. When we left that evening we called the manager asking if the housecleaning staff could please clean the room; we needed more toilet paper, the bed made, trash taken out, and more bottled water, etc. When we returned that evening, the room had been "cleaned" but we had no toilet paper and they never vacuumed. How could a resort that is on the beach not vacuum? Four days in a resort hotel and this is the service you get. Edge
478estebanb
家庭出游 · 2026年7月
“Zero Humanity When We Needed It Most”
+I rarely write negative reviews, but this experience deserves one. On Friday, July 24, my young son developed a high fever. We politely asked the front desk if we could remain in the room for just one or two extra hours after checkout so he could rest before our trip. It was a simple request, made because of a genuine family emergency,not because we wanted a free late checkout. The answer was an immediate and cold “no.” There was no empathy, no attempt to help, no alternative offered, and no sign of basic human compassion. We were forced to leave the room with our sick child despite explaining the situation. Sadly, this reflected the overall attitude of the staff throughout our stay. They were consistently unfriendly, dismissive, and, at times, openly rude. We never felt welcomed, valued, or cared for as guests. Hotels often advertise luxury, comfort, and exceptional service. None of that matters if, when a family faces a simple medical situation, the response is complete indifference. Hospitality begins with treating people with respect and compassion. In our experience, those qualities were completely absent. We left deeply disappointed,not because we didn’t receive a late checko
TrailBlazer829807
情侣出游 · 2026年6月
“Another good stay but starting to look tired”
+We are returning guests of 20 years, quite simply this hotel feels like home, instantly relaxing and we know exactly what to expect We ate at Coast and as always the food was delicious as was the food from the pool tiki bar The hotel has a superb location right on the beach and there are plentiful beach chairs should you decide not to sit around the pools The staff are polite and welcoming and our housekeeper/maid was lovely, nothing too much trouble and when I asked her to clean a coffee mark on the wall beside the bed she apologised it had been missed, these things happen The room was looking tired but it was very clean, maybe it’s time for a refurb as it has been may years since the last one, for example the sealant between the shower wall and floor looked as though it has been repaired many times and was definitely not a professional repair, the bedroom furniture was very tired bordering on scruffy with quite a few dirty marks on the outside, the lamps have usb chargers built in but these are the old usbA so very dated and when did you stop supplying robes - my husband loves the robes! Great to see the Keurig machines are back and we made good use of the guest laundry Overall a
MariaMarcelaP
情侣出游 · 2026年6月
“Very nice property , excellent service”
+All the staff were incredibly friendly. The food at the pool bar was delicious, and the cleanliness was impeccable. The in-room ice machine didn't work, and there were no machines accessible to guests, but the overall service was so good that this was just a minor detail.
“Watch your Bill”
+I made the reservation three weeks in advance and was billed $902 nonrefundable. When I arrived, They charged the full amount, not discounting the $902 on my credit card. The day after I left I logged onto my credit card and they build me an additional $4257. When I called accounting, they tried to tell me that it could take up to a week to refund the first two amounts and that they were not actually charges, but simply holds on the money. As I have already paid the first credit card bill I can assure you that is not the case. Taking a week to resolve this issue is completely unacceptable.
“Loved the hotel”
+Kevin, jamie and Alex are amazing. Very nice gentleman.