“Good service but bad hygiene and RAT in room”
+The service was very good , staff was polite but room was not worth money and suprising part was there was RAT in the room which question on sanitation and cleaning. We paid so much money and room was not even worth it
“Could be perfect”
+Fancy hotel. But my hotel room had cobwebs on the chair. Also there's a corporate event with DJ right next to my room which is going to go on till 11-11:30pm extremely loud.
+AC was not working in our room. Room Mini refrigerator was not working. Vegas show is very cheap, it’s local Artist & there is nothing to spend ₹2500/- I am not satisfied.
+If you like being treated like royalty, this is it. Every staff member here are well trained and equipped to help you have a great experience. They have all aspects covered from valley to check in, many food cuisine options, fun activities for children and adults and a seamless check out process with more than 1 persons helping you. We never waited in lines, staff were available and prompt at taking care of your needs. The property itself is stunning with many varieties of trees and lush green grass lawns for you to enjoy, they are meticulous about keeping the property aesthetically pleasing and people friendly. Rooms are very spacious and amenities were more than enough for families to enjoying a relaxing week away from the hustle and bustle of Mumbai
+Hospitable and Kind Staff
+The property is not very accessible for senior citizens, the bath tub in particular. Also many of the steps don't have a railing. The 24/7 In Room Dining is a major plus.
+Della is a little different from other Resorts seen. Lots of Adventure activities to do. Also some virtual ones like bowling. Small small things like Darts are also thrown in which is nostalgic. The complex itself is extremely well laid out and beautiful. Before going, I had checked the internet and found that there were negative comments about two major things. One was the quality of service and the second was the price of food. Based on my experience, I can say that the quality of service was excellent. There wasn’t one occasion when the response was not outstanding. On the price of food, yes it is a little bit expensive, but there are options available in the Sports arena which are relatively affordable. Some options on the Parsi Dhaba (1500 for two people) as well as the PNF (1800-2000) for two people are available. On a trip like this it is the overall experience that is extremely important. The experience was simply outstanding.
+I never write bad reviews however I feel like I need to warn others- this place was so bad that we didn't stay our second night even though we didn't get a refund, and we had to get a driver to take us somewhere else and pay for another hotel. It was not clean, the service was terrible, and there were signs in one of the public bathrooms on the property with signs containing sexual innuendos and one about masturbation. I was so disturbed for my kids to see that and I just wanted to get out of there right away so we left. When we got home to the US, I noticed a charge on my credit card that I didn't understand. I messaged the resort and they refused to tell me what the charge was about, telling me over and over to call the manager. I told them that it would be an expensive call from the US and asked them to please just let me know what the charge was about. They ignored me. Finally I asked them for their manager's email address. They gave it to me and I wrote an email to the manager. No response at all! I called Expedia and they could not get any help either from the resort, so they gave me a small credit to use for future trips and I have had to call my bank to dispute the unknown
+Excellent Parsi food. Very spacious property.
+Poor service with unmotivated employees, lackluster food and remote location with narrow roads leading to the property. This is a 3 star hotel when it comes to hospitality