Nicola
澳大利亚 · 情侣出游 · 2026年10月
“It was nice but not clean”
+The location is beautiful in the rainforest and the vibes is perfect. The breakfast and coffee was great and the staff were Amazing!
−The property is very dated in terms of the rooms. The first room we had a bad mould smell coming from the AC and overall wasn’t very clean. We then got moved by the reception team to a new room with no smell. However the room was not cleaned that well. A lot of dust was around the bed on the bedsides and mould in the shower. The blind was also broken in the bedroom. The staff checked on us the next day and I mentioned these cleaning items for housekeeping to do during the service. We came back and none of these were actually cleaned.
Sandra
澳大利亚 · 家庭出游 · 2026年10月
−There was no secure internet the Crystalbrook provided which I thought was poor. In addition to no secure internet there was very poor to virtually no reception to access internet within the complex.
judith
澳大利亚 · 情侣出游 · 2026年10月
+The setting and the service
Wendy
澳大利亚 · 情侣出游 · 2026年10月
“Peaceful location”
+Modern, spacious, comfortable suite in a peaceful rainforest setting. Thoughtfully designed and loved the Origins products in the bathroom and shower.
−No lid on the toilet.
Narelle
澳大利亚 · 独自出行 · 2026年10月
“relaxing and excellent”
+food was great, bed lovely, pool wonderful, staf lovely
−balcony
Sara
新西兰 · 情侣出游 · 2026年10月
“Stunning”
+Everything was amazing. So beautiful, best place in Byron!
−The restaurant staff were not that onto it and not that welcoming
Bridget
澳大利亚 · 情侣出游 · 2026年10月
“Far from the 5-star luxury promised in the photos.”
+A young guy on Front of House (not the manager) was fantastic - super friendly, down-to-earth, and drove us around in the buggy with a great attitude. The in-room kitchen setup was also a massive plus; having proper cooking facilities and a full-size fridge is rare and genuinely useful. The shuttle bus is a great concept as well, though adding more frequent run times would make it far more practical. The free bikes were a nice gesture too, though eBikes would have been much better for getting around (we ended up hiring some in town).
−Our ground floor room (Rivergum 81) in the forest area felt dark, depressing, and neglected. The bright, airy spaces advertised online were nowhere to be found, the couch and bed were uncomfortable, and the shower wall was literally falling apart. The TV also had some weird lines appearing on the screen - unwatchable - even when syncing up our laptops! The restaurant was just as frustrating. Breakfast orders arrived missing items, and we were repeatedly charged despite having prepaid through our booking. When we tried to have dinner on-site, we waited 20 minutes just to see a server after being seated in a mostly empty room. We walked out and ordered UberEats instead. The final straw was receiving an email post checkout asking if we had taken the room iPad, which we left in its holder under the bench. The lack of basic maintenance and attentive service completely undermined the stay. Needs some serious attention from management.
+Wunderschöne Anlage mit Bohlenwegen durch den Regenwald, schöner Weg zum Strand, toller Pool!
Charles
澳大利亚 · 情侣出游 · 2026年9月
“Vey much enjoyable and we will be back”
+The Staff where very helpful and obliging. the food was excellent and the whole atmosphere very good,
−The timber boardwalks badly need better maintenance
John Kantilaftas
澳大利亚 · 家庭出游 · 2026年9月
“An experience not to be missed.”
+Experience the rainforest with all its beauty and colour Only 5 minutes out of Byron Centre.
−We did not stay ling enough !!