“Disappointed”
−Extremely Disappointing Experience - Not Recommended We had one of the worst resort experiences here. Despite having high expectations, the service, facilities, and overall management were far below acceptable standards. Here’s a breakdown of our stay: 1. Unfair Payment Practices: The resort does not accept credit cards without adding extra charges. These charges are apparently bank-related but are unfairly passed on to the customer, which is highly unprofessional and inconvenient. 2. Poor Check-In Experience: We had requested an early check-in, which was agreed upon. However, we still arrived at the official check-in time (1:00 PM), and even then, the room was not ready. There was no assistance with luggage , we had to carry everything ourselves. The staff who accompanied us to the room even forgot the room key, causing further delay. To add to that, we had booked a plunge pool room, but the pool was not cleaned and the filtration system had to be repeatedly requested to be turned on. 3. Substandard Food and Dining Service: The food was tasteless and poorly prepared , lacking even basic seasoning. The buffet had only 3-4 items, most of which were not even available during the ment